Francis Scott Key Memorial Park Tours and Activities

We had a nice stay at Arlo. Positives - Comfy beds and a convenient location. The room itself was nice as well - large room, with big windows, and a cool brick ceiling. I liked the long bench on one side of the room as it would allow a few people nice seating. One of the service people fixed a broken sconce light the day I reported it. Negatives - the shower door didn't close completely, so it wasn't completely water tight. On check-in, they didn't mention anything about 2 free cans of water a day. Did the hotel do anything above and beyond? No. When I asked if they could do something special for my daughter's birthday, they sent over a menu of products they offer. I said she'd be happy with a few extra fortune cookies. The person at the front desk and the person I texted said this wouldn't be an issue. Ultimately, no birthday surprise. The night before checking out, I asked if I could have late checkout. The service desk said to check in the morning of. I asked again the morning of and no response for 50 minutes. We wound up packing in a rush to get out of the hotel. I guess it's partly our fault, but most places will give you at least some leeway from their posted check-out (or at least respond and tell you it's not possible due to some reason). Finally, the Expedia listing says 20% off dining, but the front desk said it was 15% off. It also mentions room upgrades and late checkout if available, but I wouldn't expect that based off my experience.

Lovely hotel and lovely staff.

Staff is great. We love this hotel because it has plenty of self parking, so not having to wait for the valet to get your car every time saves a ton of time. The hotel is within the Gallaudet campus which is beautiful and feels very safe. The only issue we had were with the room itself. The furniture and fixtures are a bit dated/worn, though the beds are very comfortable. The sink drain was frozen in the bathroom, the toilet flusher was stuck. We managed to get around these things since we were only there one night and it would not deter us from coming again.