Falls View Vacation Packages

The staff were nice but the hotel room was not clean at all, the floors were dirty, the tub was dirty, the tables were aswell & I ended up ordering my own cleaners to clean the stuff

Booked cause they had a pool and paid a higher price but when we arrived the pool had been permanently closed. It would have e been nice to know before booking that there was no pool.

Heat didn’t work properly when I got there but staff was very quick in fixing the issue for me. Would stay again

Front desk staff were wonderful. The rooms and facility as a whole lacked cleanliness. Floors were always dirty in main areas. The room hadn't been dusted in a while, there was hair from previous people throughout our room. Our floor hadn't been vacuumed prior to us getting there. Bathroom floor was gross and the baseboards were very dirty and had hair all over them. Definitely not the cleanest HIE we've stayed. The room was very humid and sticky too. Breakfast was decent.

* Pluses: The room was clean, bright, newly painted, and well appointed with what you’d expect for a life expensive room (great value). * Minuses: The toilet issue roll had 1/3 remaining with no spare. The toilet bowl either had “missing” porcelain coating or a stain inside near the exit at the bottom. It appeared otherwise clean (just needed some TLC/maintenance). Other than that, we were very pleased!