Excelsior Springs Vacation Rentals

"General manager needs to be retrained "

"It was alright, but I literally found and open needle next to my bed. Not cool!"

"The hotel double booked my stay and i had a security officer jiggling the door handle at 1 am while i was sleeping. I had an early work meeting so i did not appreciate this. The room was dirty and had shaving cream all over the sink. Only plus was front desk staff was friendly. "

"Customer service at check in was not the best. Waited 15 minutes for a luggage cart. Check-in was not busy but in order to get a cart we had to go to the 6th floor and bring it down ourselves. We had 2 queen beds and they were not very comfortable."

"Hotel rooms spread out, not easy to find rooms where other family members were staying but that’s my only beef. "

"Management allows the rooms to be overbooked with people, causing undesirable groups to stay there, causing trouble, fights at the pool , management, then closed the pools the rest of Saturday and Sunday until the groups checked out penalizing everyone else"

"The breakfast was decent but the bathtub didn't drain. The bedding was comfy. Thin walls. "

"Everything was great! Staff was extremely friendly and helpful!"

"Not clean. Great potential for the property. Good location. "