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The Elms Hotel & Spa, a Destination by Hyatt Hotel

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of The Elms Hotel & Spa, a Destination by Hyatt Hotel

The Elms Hotel & Spa, a Destination by Hyatt Hotel

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationWorlds of Fun29 min drive
  • Popular LocationT-Mobile Center34 min drive
  • Popular LocationArrowhead Stadium37 min drive
  • AirportKansas City, MO (MCI-Kansas City Intl.)42 min drive

Choose dates to view prices

About this area

Excelsior Springs

Located in Excelsior Springs, The Elms Hotel & Spa, a Destination by Hyatt Hotel is in the historical district and next to a golf course. Paradise Playhouse and Hall of Waters and Cultural Museum are cultural highlights, and some of the area's activities can be experienced at Excelsior Golf Course and Fence Stile Vineyards and Winery. Kayaking, water skiing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Popular Location

What's nearby

  • Paradise Playhouse - 8 min walk
  • Hall of Waters and Cultural Museum - 10 min walk
  • Worlds of Fun - 29 min drive
  • T-Mobile Center - 34 min drive
  • Arrowhead Stadium - 37 min drive

Getting around

  • Kansas City International Airport (MCI) - 42 min drive

Restaurants

  • Eighty Eight Restaurant — 1 min walk
  • Wabash BBQ — 3 min walk
  • Herradura Mexican Restaurant — 8 min walk
  • Ventana Gourmet Grill — 8 min walk
  • Atlas Saloon — 9 min walk

About this property

The Elms Hotel & Spa, a Destination by Hyatt Hotel

3.5-star spa hotel near Paradise Playhouse
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a 24-hour fitness center are onsite. All 153 rooms offer free WiFi, iPod docks, and LCD TVs with cable channels. Other amenities available to guests include private yards, room service, and coffee makers.
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with iPod docking stations and safes. Beds feature down comforters. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elms Spa has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: USD 10-20 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • 2 spa tubs
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English

Business services

  • Conference space (250 square feet)
  • Meeting rooms - 6

Outdoors

  • Firepit
  • Garden
  • Picnic area

Spa

  • 17 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker

Outdoor space

  • Yard

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay (maximum USD 50 per stay)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 17.65 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 20 per day
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Elms Excelsior Springs
Elms Hotel
Elms Hotel Excelsior Springs
Hotel Elms
The Elms Hotel Spa
The Elms Hotel Spa
The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 493 out of 975 reviews
5 - Excellent 51%
Rating 4 - Good. 291 out of 975 reviews
4 - Good 30%
Rating 3 - Okay. 113 out of 975 reviews
3 - Okay 12%
Rating 2 - Poor. 52 out of 975 reviews
2 - Poor 5%
Rating 1 - Terrible. 26 out of 975 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that when the air conditioner did not work they went out and bought a window air until they could get it fixed. The staff went above and beyond to be helpful.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed the bar closed when it did downstairs but other than that no issues at all! 5 stars!!!
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Quite:)
Stayed 3 nights in May 2021

5/5 Excellent

Stayed 1 night in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice historic hotel with great pool areas, and coffee shop. Front desk and bar staff were excellent, room was good but tiny bathroom. 88 Restaurant food was average, overpriced and the service absolutely terrible. Spa was very expensive and the grotto tired with one of the saunas not working properly. Massage was good but charged $175 for 50 minutes yet I was only on the table for 35 minutes... that's a nice $50 overcharge on a very steep rate to start with...
Stayed 2 nights in May 2021