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"I've stayed at the Yankee Inn a number of times, and I'm always very pleased. It is extremely clean and well tended to, even the rooms in older building are fresh and clean. The employees are very friendly, ready to help at every moment. The breakfast is varied and ample and tasty. The indoor pool and hot tub are great, and the outdoor pool is delicious, especially on the kind of bright sunny day I was there. The location is terrific. You can go behind the hotel and sit by a quiet pond, or you can take the exit and be withing a short distance of shopping, quality entertainment such as Tanglewood, and multiple outdoor areas for hiking/walking for any age and ability. The Hancock Shaker Village is less than 15 minutes away and definitely worth a full day's visit. I had two small issues that could be easily addressed: The lighting in my room wasn't great--the bulbs were not very bright and the lamps were kind of ugly, but it's was mostly a matter of taste. And I would very much appreciate a night light in the sink area, as it's very dark, no ambient light, and easy to trip getting to the bathroom at 3 a.m. This could be a big issue for seniors who are a little unsteady."

"Handicap accessible "

"We needed a place to stay in the area Found the place cutely decorated and was happy there was a restaurant on premise "

"as good as the last time we stayed there."

"We had a good stay at the Black Swann Inn. I think some of the mixed comments can be understood in terms of expectations. It is. It a quaint New England inn with a common room and cushy furniture. It is more like a holiday inn. With that understanding it does its job - it is clean, comfortable and has the bonus of outdoor space on the lake with Adirondack chairs and boat rentals. "

"Clean, friendly. Thank you!"

"It was fine , no complaints "

"Zach at the front desk was so accommodating. If he goes, that place is going under."

"Comfortable bed. Great service as always. Don't stay anywhere else when I have to travel to the Berkshires. "