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"Great service, clean and friendly staff"

"The photos aren’t representative of the property. We were excited to stay at a full-experience Onsen and expecting amenities such as cold baths, saunas, and multiple hot baths — this is not the case. Rather, the pool is much smaller than it appears in the photos, there are only two hot baths, and nothing else. On the positive side, the rooms were spacious and clean. If you’re in or around this area, opt for a day Onsen and less expensive hotel for a better value."

"久しぶりの那須旅行でエピナール那須にお伺いしました。 子供も初めてのプールで楽しく遊んでいました。 子供に特化している設備でとても過ごしやすくフロント、レストラン等のスタッフの方の対応も大変良く気持ち良く過ごすことができました！ お食事の内容もビュッフェのクオリティも高く内容も沢山あり食べれない種類もありました！ 次回は今回食べれなかった種類も食べられればと思いました！ 家族にとっても素敵な思い出になりました！ また、お伺いできればと存じます。 ありがとうございました。"

"We had a very comfortable stay. The only downside was that our room was on the second floor, and we didn’t realize there was no elevator. Carrying our suitcases up and down the stairs was quite difficult."

"ゴルフが目的なので朝食がもう少し早く食べられたら嬉しい。"

"The room was clean and comfortable. The buffet was delicious."

"スタッフさんの対応が良かったです。"

"久しぶりの宿泊 ゲーセンや客室は古さを感じるが、中々清掃は行き届いていると思う 対応は以前の方が良かったかなと人それぞれと感じる 硫黄泉で温泉はとても温まって好き！"

"Very good place for family vocations "

"Amazing hospitality, comfort and cleanliness. Beautiful stay. Food and snacks provided. 10/10 highly recommend!"

"スタッフ（男性の方）が人間力に富んだ方で対応が素晴らしくとても良かったです。部屋は綺麗でしたが少し臭いが気になりました。その他、貸切風呂が家族で入れて満足でした！ぜひディナーやお酒の提供もやっていただきたいです。また行きたいと思います。"

"The entire place was so serene and calm. Lots of enjoyable activities and the food was fabulous. The staff were very thoughtful, professional, and kind. Very family oriented."

"広大な牧場を抜けるとホテルがあり、緑一杯の中でとても良い癒しの空間でした。 ホテルのスタッフの皆さんも通りすがりで挨拶をしてくれたりして少し緊張していた部分がほぐれたりしました。 何と言ってもビュッフェが美味しく、黒毛和牛は最高でした。 2泊しましたが2泊目は疲れてしまった娘を思い、部屋でステーキ重を頼みました。温かい食事が届き、またお肉もとても美味しくいただけてとても満足です。 ホテルのロビーには座り心地の良いソファーが沢山あり、のんびりと時を過ごせました。"

"Gorgeous place, great getaway for adults looking for something classy and quiet. Large, deep private bath in the room was great, food was stunning and open lounge bar is perfect for a nightcap by the fire."

"We had a really nice stay at this hotel. The food was excellent. Chef Oohira is very skilled-the food was surprisingly delicious and the presentation was beautiful. Really high quality ingredients. Also, the rooms were clean as they had just opened a few months ago (Oct 2018). Further, their shuttle service was a bit inconvenient since they only offer 2 times per day to the station but other than that it was an overall great stay here!"

"I must say the staff right there is superrrrrr nice the service is excellent I would like to visit there again btw the camp fire at night is the icing on the cake "

"Late checkout is expensive."

"受入れ時の対応が全くよくない！やる気があるのか、無いのか？"