Cleveland Vacation Packages

I reserved a room in April for June 6 and 7. We get the 15 minutes after check in time and told there are no rooms. I told the lady I had a reservation and she says "no room". We did this a few times figuring she thought I was looking to book. Getting frustrated, I went back to my car to show her the reservation confirmation. That's when I see an email from Expedia saying they can't accommodate me. The email was sent about 20 minutes before check in time. This is the second year in a row Jeannie's has stiffed us on our reserved room. We'll never be back. We went to town looking for where else we could say and they told us we don't want to stay at Jeannie's because the new owner rents to people just out of jail etc and there's a drug problem at the motel. Very disappointing. When Jeannie owned it, it was a nice motel. Not anymore.