Cleveland Vacation Packages

Overall it worked. We checked in at 9:30 pm and he gave us a different room than I requested. I reserved the king bed but he gave us a different one. It was too late at night and we were tired so I didn’t worry about it. The towels were hand towel size but there were enough to get dry..

we stayed in 3 rooms during our emergency trip to n.y. room 402 was fine. no problem at all. clean and smelled good. The 2nd room we stayed in which was this night was 503 we call it spider room. We had spiders on the walls near the window, near the fridge, in the closet and bathroom. also the bathroom itself looked like mold on the walls and ceiling. I really dont like to complain but this was bad. even woke up twice during the night and had spiders crawling on me. Then our 3rd room which was 401 was excellent. wish we could of gotten this room the whole stay but like i said it was an emergency trip to n.y. and had to book what we could. The staff was excellent. Can say they were very helpful and very polite and informative about stuff we had questions about and the kids had questions about. The breakfast was one of the best parts especially for the kids they really enjoyed it with so many different items to chose from and eat and drink they really did love it. Also the water park was great for the kids got them off grandma for the day as grandma isnt doing too well. Other then room 503 we had an excellent stay and loved it. We thank you all for the great staff and great property yall have there in oswego n.y.

We had many problems with this stay. Our room wasn’t ready, the first room we were given had black mold. the second did, as well. I reached out to Expedia for a partial refund. The hotel would not but Expedia gave us a one key credit.

Price was very reasonable

The sofa in the room was stained, old and dirty. The tv is very small AND all of the channels kept going in and out (I'm assuming they have a dish). Front desk Woman was very pleasant.