Hotels in Inner City, Rotorua

"I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant. "

"Room was relatively clean, however the bathroom is very tired and needs an update.. the water pressure in the shower was very poor.. barely a dribble. Breakfast was ok.. good value for kids for a continental breakfast. Good location as a base in Rotorua. "

"Room very nice evening buffet extra fantastic"

"We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊"

"Great place to stay, pool and mineral pools were amazing. Room was nice and clean, "

"Pool was great, pasta night advertised Friday but rescheduled Saturday without people knowing "

"Had a lovely stay here. Staff were friendly and responsive to requests. Special thanks to Ailsa for going above and beyond to make the stay perfect!"

"Staff were friendly, lovely room, great location. "

"Great place to stay "