Buckner Vacation Packages

Hotel was beautiful and centrally located . Staff was helpful and friendly

I had called the hotel in advance to tell them we were arriving late to check-in and was assured it would not be a problem. When we arrived there was no staff on property. We called and no one answered. We waited 2 1/2 hours and no staff returned. We ended up calling non-emergent police and they were not able to locate staff. Between 11:30-2am, there were people in and out of the lobby. There were stains on the carpet and the surrounding area did not seem very safe. We appreciated that the hotel did refund our room and hotels.com arranged another hotel for us.

Got there late. Will say that the front desk staff was nice and check in and bar was nice enough to give us silverware for our leftovers. We did need to request a fridge to our room, but staff was super nice about it and brought it quickly with no extra charge. I thought the room would be bigger though. Room was small. Didn't feel luxurious, felt like just a bedroom in my home. Nothing special. Bed was TERRIBLE. Super hard bed. Felt like I was sleeping on a rod. A sofa pull out couch might have been better. No room service menu provided. Last time I stayed you were able to put a breakfast room request form on the door for the next morning. That was a bummer. Bathroom was nice though. Probably a one and done stay. The room really wasn't worth the price.