Borg el Arab Vacation Packages

I did not stay at this hotel. I paid for the hotel and even bought a travel insurance policy that stated that I will get a refund in case of any cancellation. Had a medical emergency and contacted Expedia two days before check in date to cancel but Expedia said they are having issues getting to the hotel to process my refund as the hotel policy is that the booking is a non refundable one even after I bought an insurance policy from Expedia. I am still waiting for a response from Expedia

We just came back from a 4 day stay at Seven Seasons at the end of May 2024. El Alamein is an hour away from Alexandria, which wasn’t something we hadn’t fully realised until we got there. Also, it was not peak season so many things were not fully operating, like the Aqua Park. The apartment we stayed in was far away from the nearest pool so we needed to be driven there. The apartment, although nicely done up with modern facilities, was a little dusty when we got there and essential amenities listed on the website were missing, like shampoo etc. However, Dr Hassan was very helpful, he arranged a local driver, Alaa to transport us to and from the pool, get groceries, explore local area and to other parts of the marina. We did a day trip to Alexandria, which was amazing and also spent 2 days by the pool and marina (jet ski and speed boating). Language was a bit of an issue so we had to use a translator app. Dr Hassan regularly checked in with us. In the end, we actually had a great time and would highly recommend, but probably in peak season.

I was an El Alamain for the Egypt Airshow and chose this hotel for its proximity to the airport compared with the other hotel options that were recommended for the event. The location is fantastic. My room was clean and the amenities provided were superb. The hotel itself is located in the Hacienda neighborhood - and for those who are coming by taxi (or Uber, which I recommend) , you will need to instruct the driver to enter the Hacienda area through gate number two. Rooms are cabana style with a private patio facing a nice man made lagoon. Mine was a scant 150 m from some of the cleanest clearest ocean I have ever experienced. The hotel has dining options. The food I ate was perfectly good. There is a bar and a Cantina located on the beach as well as in the main area of the horseshoe of the hotel. Overall - a fantastic stay if a little inconvenient to get to because the hotel is at the back of the Hacienda neighborhood. I nevertheless would strongly recommend this as a couples hotel or even for a business stay. Great staff.

Honestly the worst experience of my life, what a waste of money. I wish i went to another resort. Alot of the staff a rude, you ask for something, you will need a lot of patience as the dont bring it to you, the Customer service in this resort is the worst in the world.