Berekua Vacation Packages

Staff was ok, but I was offered food, then told I needed to pay for it with an outdated payment method (cash) which I didn't have and couldn't get. I explained my issue with ATMs on the island and reception did not show any compassion and didn't care.

Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm option & we arrived at 12:30pm. We were told that we were going to have to wait until 3pm to be taken to our villa. Check in had been advertised as 3pm, so I'm not exactly sure why they even provided a noon-2pm option on the form - it was misleading & set wrong expectations. They took our luggage to the villa & told us we could utilize the pool or beach while we waited. Well, our bathing suits were in our luggage so they had to fetch our luggage so we could change into our bathing suits. 3pm rolls around and no word. We ask at the pool bar & someone comes to us at 3:15pm to let us know we would be picked up in about 15min. Having to wait until AFTER the advertised check in time when we had been waiting 3hrs was extremely irritating. Another disappointment was the lack of bathroom toiletries that would be default at other places of this cost. Blackout blinds on 3 walls of windows but not the 4th in the bedroom. The view, privacy, activities, & hostess were great.

THE ONLY PPROBLEM WAS THE LIFT NOT WORKING THROUGHOUT THE STAY. THIS WAS GOT ROUND BY THE BACK ENTRANCE WHICH ALEAVIATED MOST OF THE PROBLEMS. ROOM PERFECT. STAFF VERY HELPFUL.

Located conveniently to downtown and surrounding sights which were not far by car Would be great if host provided restaurant recommendations in the room Only negative is there us no hottub at the pool (I thought the small pool was a hottub) and the hot water for shower is wonky otherwise great stay

Staff were extremely friendly and helpful.