Az Zahra Vacation Packages

Overall it was a positive stay. The staff are very helpful and the rooms are clean and comfortable. The location had a lot of construction so it was very noisy during the day. The wifi was abysmal. The breakfast was ok, could benefit from more variety and better quality food.

⸻ Address Jabal Omar is a new hotel, but unfortunately the customer service is very poor. Even after the drop-off by the Jabal Omar shuttle bus, the hotel is not within the Haram area, and you still have to walk about 10–12 minutes to reach the Masjid. This might be manageable for young people, but it is not convenient for elderly guests who really need to stay much closer. Overall, the hotel feels quite far, the service is not good, and the food is very expensive. If you plan to dine in the hotel or have breakfast there, the prices are too high. Also, there are no nearby restaurants, so you don’t really have other options for food in the area. Sky Musalla is a great place to pray, but it is very small compared to the number of guests staying in Towers 1 and 2. Because of this, the area gets full very quickly, and if you are even 15-20 minutes early before salah start time, it is often closed. This becomes very inconvenient for people who want to pray, especially during busy prayer times. I would strongly suggest pilgrims avoid this hotel and instead book something closer, like near the Clock Tower. Please consider all the pros and cons carefully before booking this hotel.

I couldn’t fault the hotel — it was perfect. We travelled from Scotland on an overnight flight and arrived very early, around 9 a.m. Although check-in was at 3 p.m., the staff kindly allowed us to check in early so we could rest, which we really appreciated. I was visiting Jeddah for my niece’s wedding, and the whole experience was wonderful. On departure day, even though our flight was at night, they also allowed us to stay until 3 p.m., which made a big difference. The service was excellent, the staff were very kind and helpful, and the hotel was extremely clean. The location is very convenient, surrounded by shopping, restaurants, and cafés. Thank you very much for such a lovely stay We staid in room 2250

Clean. Spotless. Friendly staff , and professional. Fatima at the front desk was very helpful and supportive. Nice rooms. Good breakfast. Good location

Great staff, very accommodating and were so patient and friendly understanding our jetlag and long journey from Australia. Had drinks ready. Loved the staff