Ayala Vacation Packages

Room facing Insurgentes was very noisy. Other than that, everything was great.

Check-in was fast and easy as it literally took under 5 minutes. Apartment was very clean upon our arrival. Staff cleaned our room on 4th day as we traveled for a week. Management is easily accessible via email or WhatsApp. Highly recommend.

Tooo much noise in the morning between 6am- 9am

Decent stay, but a bit underwhelming overall. The location in Condesa is great and really the main upside: easy to walk to cafes, restaurants, etc. The property itself is more like an apartment rental than a hotel, which comes with some tradeoffs. My room had a terrace but it was a small enclosed space with high walls and not the most inviting. The bathroom design was very crowded and also prioritizes looks over function: very small sink, awkward faucet, and no towel rack. Kitchen was also barely equipped. I didn't bother trying to cook there. Housekeeping is technically daily, but it happens on a fixed schedule (around 3pm). If you have a do-not-disturb sign on at that time, they’ll skip it without coming back, or you can request it for earlier in the day. I was on the ground floor near the corridor, so there was frequent noise from people passing by. Sound seemed to travel from next door and above more than expected too. Nights were quiet, but was frequently distburbed when just chilling in my room during the afternoon. The staff were friendly and responsive when I messaged them by text. It worked fine as a base and was likely a good value, but I’d probably opt for a more traditional hotel next time.

The apartment was beautiful and spacious. It’s well located. Everyone who worked there was super friendly and helpful. My only complaint is that the hot water lasts about 3 mins max, I couldn’t even wash my hair- we had to be out of the showers within 3 mins.