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Reviews of Hyatt Place Zhuhai Jinshi

4 out of 5
Hyatt Place Zhuhai Jinshi
No 988 Qianhe North Road, Xiangzhou District, Zhuhai, Guangdong Province

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 209 reviews" "
Rating 8 - Good. 70 out of 209 reviews" "
Rating 6 - Okay. 15 out of 209 reviews" "
Rating 4 - Poor. 4 out of 209 reviews" "
Rating 2 - Terrible. 1 out of 209 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xuan Vu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and staff are friendly. They are super helpful and accommodated my family's need during the stay. Room was spacious and clean. We had a good time staying and will definitely return next time.
Stayed 8 nights in Apr 2024
Response from Senior Host-Sales - Annno Chen on May 13, 2024
Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, and also thank you for your comments. We hope your next visit will be satisfied with our service.

10/10 Excellent

Johnas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt Place Zhuhai is great value for your money. Staff is very friendly and helpful (Nick and George) . Breakfast was great. Room was spacious and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Chang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, good breakfast, very helpful front desk staff. The only minus was that the iron was not clean.
Stayed 3 nights in Jul 2023
Response from Annno Chen - Senior Host-Sales on Dec 29, 2023
Dear Guest. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, and also thank you for your comments. The related department will follow the case according to your feedback. We hope your next visit will be satisfied with our service.

10/10 Excellent

zhikun

Stayed 1 night in Oct 2023

10/10 Excellent

ZHENQIU, Hayward

Stayed 1 night in Aug 2023
Response from Annno Chen - Senior Host-Sales on Sep 22, 2023
Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, We hope your next visit will be satisfied with our service.

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, nice and clean. Best hotel that recently stayed this year.
Stayed 1 night in Aug 2023
Response from Annno Chen - Senior Host-Sales on Aug 25, 2023
Dear Guest. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, We hope your next visit will be satisfied with our service.

10/10 Excellent

WANG CHUNHONG/SIEW HEONG

Stayed 1 night in Jun 2023
Response from CICI on Jun 30, 2023
尊敬的宾客，您好！感谢您对珠海金石凯悦嘉轩酒店做出的好评，我们会再接再厉不辜负您的好评，也期待您的再次光临。

8/10 Good

Daolong

Business traveller
Liked: Cleanliness, staff & service
clean
Stayed 2 nights in Jun 2023
Response from Annno Chen-Senior Host Sales on Jun 19, 2023
Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, We hope your next visit will be satisfied with our service.

8/10 Good

WANG CHUNHONG SIEW HEONG

Stayed 7 nights in May 2023
Response from Annno Chen-Senior Host Sales on Jun 19, 2023
Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, We hope your next visit will be satisfied with our service.

10/10 Excellent

WANG CHUNHONG SIEW HEONG

Stayed 1 night in May 2023
Response from Annno Chen-Senior Host Sales on Jun 19, 2023
Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, We hope your next visit will be satisfied with our service.

10/10 Excellent

JAMES WESTMORELAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Beishan Village
Stayed 1 night in Oct 2021

4/10 Poor

Oren

Business traveller
Very disappointing
Location is terrible, nothing around. a lot of construction Lost the power twice in our first room, moved us a floor and lost the power there again. smell of sewage in the bathroom at second room no compensation for power issues and switching rooms (working in our room for a while). Water doesn't drain well in bathroom sink... In general, not what you would expect from a Hyatt Place hotel..
Stayed 6 nights in May 2020
Response from Nick Lv-Lead Host Gallery on May 30, 2020
Dear Sir/Madam! Thank you for staying in Hyatt Place Zhuhai Jinshi ! I'm so sorry to hear you are not satisfied with our room during the stay. About your feedback I had already inform related department to check and fix the power system to avoid happen again. Please accept my sincerest apologies, we except your next visit will have a good experience in our hotel.

10/10 Excellent

Gus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Bertha

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Kwan wan

Stayed 1 night in Dec 2019

8/10 Good

vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Very nice and clean Hotel, good services
Stayed 2 nights in Dec 2019

10/10 Excellent

Queenie Kwan Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
地区确实没那么方便 到处都要打车 而且很多人都不知道酒店位置在哪儿。 很多时候司机都找不到大门口。 酒店里面不错 早餐都很丰富 很多选择 味道可口。
Stayed 1 night in Dec 2019

8/10 Good

YUKANG

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Cammie, Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy it’s convenient location yet quiet, riverside. Wonderful breakfast buffet professional staff. Disappointed in not able to swim because of seasonal closure for winter. Good price for such hotel enjoyment.
Stayed 4 nights in Nov 2019

8/10 Good

Chun Chuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front office staffs are very helpful and nice. But the breakfast items do not fill up in time and not enough cups for hot drinks.
Stayed 1 night in Nov 2019

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After using the pool I extended my stay. Then the next day I went to the pool it was closed until next year. No announcement or notice. Had I known I wouldn’t have extended my stay. On top of that everyone working at the gym/pool had a nonchalant attitude, unbefitting what the rest of the hotel offered.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room generally very good, however, bathing soap etc insufficient, printing of product name at the bathing bottles illegible!
Stayed 4 nights in Sep 2019

8/10 Good

Cheuk Ki

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited time for pool access
Pool ends at 11:30 and reopens 3pm. It seems an excessive time for break. We wanted to swim during the afternoon but pool was closed, and we had to check out. Gym was nice. Room was big and breakfast was adequate, but they don’t refill food once they are gone
Stayed 1 night in Jun 2019
Response from Nick on Jul 13, 2019
Dear Sir/Madam! Thank you for staying in Hyattplace Zhuhai Jinshi! We had already passed your feedback to related department. About the breakfast,we will ask our host or chef to speed up filling the food. We look forward to your next visit and hope you can get a good experience in the furture.

8/10 Good

KING

Liked: Cleanliness, property conditions & facilities, room comfort
breakfast is great. Surprise they only service tea & coffee, no lemon tea. Catering (breakfast) staffs are relatively passive. Sometimes we would clear up table ourselves. Front desk reception personnel appears to be more proactive and caring.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern hotel with nice breakfast
New and modern hotel. Good buffet breakfast. The area is a bit far from sites, large shopping mall about 20 min walk away. Only bad thing is taxi is really hard to get in the whole city.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding services, beautiful location..........
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean rooms. Great gym. Friendly staff
Stayed 1 night in Mar 2019

10/10 Excellent

Marie, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a bit far from the border. Nice staff and environment. Got a free upgrade to the suite.
Stayed 1 night in Feb 2019

8/10 Good

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vwey nice new hotel
Very Nice new hotel , but all the bars and the restaurants are drive trip, nothing close to the hotel .
Stayed 1 night in Jan 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is a little out of tourist area.
Considering China, the service staff were well trained.
Stayed 2 nights in Jan 2019

10/10 Excellent

SIU LEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Stay!
Breakfast option is limited but quality is good. Staff at front desk is highly efficient and professional. Love the room design a lot which is modern and stylish. Highly recommend this hotel for business traveller.
Stayed 2 nights in Dec 2018

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean
The hotel is located in a quiet street. The room is clean and new
Stayed 6 nights in Dec 2018

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt everything about this hotel is excellent!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

Monica, Singapore

Liked: Cleanliness, room comfort
New Hotel next to school
The hotel is located next to 2 schools; with the morning assembly area just next to the hotel compound. Very noisy in the morning. There is nothing near the hotel as well. More of a tourist hotel as i see more local tourists at the breakfast area rather than business travelers
Stayed 3 nights in Dec 2018

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

kai, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A four-star hotel at three-star price - Best value for money hotel in Zhuhai!
Stayed 1 night in Nov 2018
Response from Nick Lead Host- Gallery on Dec 2, 2018
Thank you for supporting Hyatt Place Zhuhai Jinshi! We hope our hotel will be your preferred when you arrival in Zhuhai!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Very nice location. The property is very clean and the service of the staffs are helpful. I like the selection of the breakfast. I would stay at this property again.
Stayed 2 nights in Oct 2018
Response from Nick Lead Host-Gallery on Dec 2, 2018
Thank you for staying in Hyatt Place Zhuhai Jinshi. Your praise is the greatest support for us. We will continue to do our best to achieve your expectations. We hope that every stay in the future will bring you more and more satisfactory experience.

10/10 Excellent

Victor, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New comfortable hotel, wide variety of food with included breakfast buffet. Really friendly and helpful staff who went out of their way to help me. Big room overlooking the river. Inexpensive taxi ride to local points of interest.
Stayed 1 night in Oct 2018
Response from Nick Lead Host-Gallery on Dec 2, 2018
Thank you for sharing your experience in Hyatt Place Zhuhai Jinshi! Your motivation will motivate us to be better. We look forward to your next stay and hope Hyatt Place Zhuhai Jinshi will be your preferred hotel when you arrival in Zhuhai.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. Clean and comfortable. Great choice we have made and has left us a totally unforgettable experience.
Stayed 1 night in Aug 2018

10/10 Excellent

Jennifer Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
New hotel, beautiful location, great staff

10/10 Excellent

Jennifer Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The front desk staff was very helpful, spoke very good English. The hotel is great, good services and great rooms, as expected as a part of the Hyatt group. The area is also very nice facing the river

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience from the time I called to ask for directions to the time I checked out.
Stayed 1 night in Mar 2018
Response from Ivy Huang on Mar 21, 2018
Dear Guest, Thank you for taking the time to leave such a wonderful review after your recent at Hyatt Place Zhuhai Jinshi. We are absolutely thrilled that you enjoyed your stay with us so much. Thank you again for your review. We hope you will return to stay with us on your next visit to Zhuhai. Sincerely,