West Dorset District Vacation Packages

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

A wonderful stay. This spa is out of this world.

Great location, close to transport

Overall the physical hotel is great, its modern, well maintained and the room I had at least, a double with a balcony facing the river, was very well sized considering its London especially. The staff are also very friendly and it feels befitting of the 5 star rating. The knock on this and why I can’t give this 5/5 is the breakfast, which caused some debate on a couple of tables where it has a couple of drawbacks. 1 it’s close to only a buffet which is disappointing and the selection is pretty low. You can order some types of eggs and it turns out although not told to us, omelettes too. The shame came when a table next to us were able to get pancakes or waffles for children, when asking for the same we were told as adults, dispite breakfast being paid for, this would be a supplement, but again - not if we had a kid. Not being an argumentative type after a short back and forth for the strangeness of this policy I let it go. 5 minutes later another table escalated the exact same thing with more vigour, queue the manager coming over and them making a concession and bringing them over some waffles inclusive. This might not sound like much but we had a really nice stay and you end on breakfast which firstly just wasn’t that nice, secondly felt almost like an outsourced venue and team and thirdly has this inclusive/excluded boundary which is really pretty arbitrary and unique and clearly is causing the staff and team issues. A very fixable problem, but not 5 star service.