Water Island Vacation Packages

Room small but clean. Staff were great, friendly and helpful.

Excellent staff, clean room, fantastic onsite restaurants.

Everything that I needed for my stay was met from the cleanliness and the staff that gave us a chauffeur ride to the airport. Not to mention the incredible coffee and bakery they have right in the hotel lobby! A true New York experience.

The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater. The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations. The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask for a kettle and you’ll get one)

Problems may occur when you booked a hotel without a front desk: 1) basically no in-time reply; 2) when you call the online agent, it will take them quite long to get back to you and sometimes he doesn’t even solve your problem. We arrived before check-in time but we couldn’t use the lockers to store our luggage, while the online agent kept asking us to continue trying and didn’t offer any help😅😅 wasted us almost one hour…. Overall the room is clean, with many kitchen stuff. Remember to bring your own slippers, toothbrush and paste because they didn’t provide. Transportation is very convenient, closed to E/G/F and 7 metro lines. But it also means you can hear sound of line 7 in your room. Think twice if you are a light sleeper. Safe neighborhood.