Vashon Island Vacation Packages

Close to everything

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

The whole property is brand new, so it was clean and looked pretty nice and modern. The room was clean, pretty good size and had a great design. Only drawback was they don’t provide water in the rooms, but you can get free water and soda in the casino. So that’s the give and take.

Clean hotel, helpful staff, amazing shower water pressure, good location as it is walkable distance to the Space Needle, Pike’s Market, and Light Rail to get to and from the airport.