Holiday Inn Express Vancouver-Metrotown (Burnaby)

What I did'not like was the fact that when I checked it the receptionist was not very welcoming nor was she able to describe the room I was having. Told me my room was on second floor though my number was starting with 4. I confirmed this with her and she said yes that is accurate. The other problem was that I was in a hurry to check out this morning and left my jacket hanging in the closet. When I called back in, just an hour later, they said I had to wait to fill out a form to they could send it to my home address. I had to return my call again 3 hours later as I had not received confirmation of the form nor a call and that I was not able to receive emails due to the fact that I would be out of town not able to do such. If I could possibly do this verbally over the phone or send them an email/fax at the time stating that it was ok to send the jacket with the proper card number etc. No, this was not possible and only house keeping could take care of this matter. She was not responsible for doing this. It has now been 7 hours and I have yet received an email not a call from the hotel. Yes it may have been my fault but was expecting this to at least been taken care of. I even left another voice message to housekeeping manager explaining the situation. Very disappointed. Plus your toilets don't flush.

Great location. The staff was helpful and friendly. Just took my son and his friends to celebrate his birthday. They spent the days shopping and exploring Vancouver, the train station is just across the street. A big thank you to Jae at the front, he was able to book adjoining rooms and “unscramble” the reservations booked online. Thank you Allen (front desk manager) for taking care of the mix up with arrival dates. Finally, Theresa thumbs up for keeping all of our rooms clean.