Ulu Telom Vacation Packages

Just the staff was nice and food was ok

Star suites is what happens when accommodation is designed with social media in mind not guests. Looks great in photos, but the real experience falls way short. Our room was neither what was advertised nor fit to stay in. We will be raising a complaint. The room was advertised as premium and described as having one twin room and one queen sized room. Photos showed two light and airy rooms with views over the city plus a well equipped living area. The "queen bedroom" appeared to be a walk in wardrobe with a standard single (not queen) jammed in . Nothing else, because there was no room for anything else. The doors, switches and controls clearly show this was never intended as a room let alone the one advertised. To make the room worse, plumbing for the floor above ran through the room. Every toilet flush or use of shower sounded like a waterfall in the room. Waking us every 10 minutes. The room was also dirty. Old food from past guests on the floor. Sheets didn't fit the bed. I spend 25+ nights a year in hotels/aparthotels. My two at Star Suites were the worst in recent memory. We informed staff of the room issues. No-one cared. We informed staff of the noise issues - they admitted a problem but solved nothing. Also be warned that Star Suites will demand cash deposit on arrivals, which is not in the terms at all when you book. This caused significant issues for us. 2* is generous and mostly only because the location is so good.

Breakfast buffet was the best feature which includes many Malaysian and western food. Room was a bit small but adequate for a sleepover during/before flight.

Pool and location were good. Some amenities were not working and never got resolved throughout our stay

Convenient location, clean, friendly staff. Value for money. Room, towels and corridor has an indian fragrance, not the most popular fragrance. Bearable for me, but.... Lack of maintenance - broken shower hose, broken bidet. Lack of amenities - only 2 bath towels, 1 shower gel. Only 2 cups total, but kettle is working. Bring your own coffee, tea. No floor mat, after bath, entire bathroom is wet and when you walk into room, it is all wet. Not enough table space, resorted to put everything on the floor.