Exterior

Reviews of Sheraton Grand Taipei Hotel

5 out of 5
Sheraton Grand Taipei Hotel
12 Zhong Xiao East Road Sec 1, Taipei

Reviews

8.6

Excellent

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 399 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spa facilities was very good, a lots of good restaurants on property
Stayed 4 nights in Apr 2024
Response from Sheraton Grand Taipei Hotel Team on Apr 22, 2024
Dear Guest Hank,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We greatly appreciate your kind words and are delighted to hear that you enjoyed your experience with us.We're thrilled to know that our convenient location, good spa facilities, and diverse dining options met your expectations. Providing our guests with exceptional amenities and services is always our top priority, and it's wonderful to hear that we succeeded in making your stay memorable.Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay at Sheraton Grand Taipei Hotel in the near future.Should you have any further comments or somethig hotel can be enhanced, please feel free to reach out to us anytime.Yours faithfully,

10/10 Excellent

Hank

Stayed 1 night in Apr 2024

10/10 Excellent

Hiro

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Mar 2024
Response from Sheraton Grand Taipei Hotel Team on Apr 1, 2024
Dear Hiro,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for sharing your feedback with us. We are thrilled to hear that you had a wonderful experience during your time with us.Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations. We hope that every aspect of your stay contributed to making your time with us truly memorable.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the near future. Should you have any special requests or preferences for your next visit, please feel free to let us know, and we will do our best to accommodate them.Yours faithfuly.

10/10 Excellent

Liren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice staff, comfortable beds, good food.
Stayed 2 nights in Mar 2024
Response from Sheraton Grand Taipei Hotel Team on Apr 1, 2024
Dear Liren,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your experience with us and that our convenient location, friendly staff, comfortable beds, and delicious food met your expectations.Ensuring our guests have a pleasant and memorable stay is our top priority, and we're thrilled that we were able to provide you with a positive experience.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. If there's anything else we can do to enhance your next stay, please feel free to reach out to us.Yours sincerely.

8/10 Good

Hidekazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Jan 9, 2024
Dear Hidekazu,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to provide us with your feedback. We are delighted to learn that your experience was positive overall, and we appreciate the good rating to us.Your satisfaction is our top priority, and we would love to hear more about your stay. If there are specific areas where we can improve and earn that elusive fifth star for your next visit, please don't hesitate to share your insights with us.We are committed to providing exceptional service, and your feedback is invaluable in helping us achieve that goal. Once again, thank you for choosing Sheraton Grand Taipei Hotel, and we look forward to the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Laura, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to MRT blue line Breakfast buffet amazing with numerous options for both eastern & western style cuisines Super clean & quiet Will stay here again
Stayed 7 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Jan 2, 2024
Dear Laura,Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We are thrilled to hear that you enjoyed our great location, conveniently situated next to the MRT station. It's delightful to know that our breakfast buffet, offering a variety of options for both Eastern and Western cuisines, left a positive impression on you.We take pride in maintaining a high standard of cleanliness and providing a quiet environment for our guests, and we're glad to hear that this contributed to your overall satisfaction. Your kind words motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back on your next visit to Taipei. If there's anything specific you enjoyed or anything we can improve upon, please feel free to share your thoughts. Wish you have a pleasant day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Sheraton with my family with kids
Convenient location, friendly staff, suitable for pple with infant and toddler
Stayed 6 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Dec 28, 2023
Dear valued guest,Thank you so much for taking the time to share your feedback about your recent stay at Sheraton Grand Taipei Hotel. We're thrilled to hear that you found our location convenient and our staff friendly. It's great to know that our hotel is suitable for family traveller, as we strive to create a welcoming and comfortable environment for all of our guests.We truly appreciate your positive comments and are delighted that you had a pleasant experience with us. If there's anything specific that stood out to you or if you have any suggestions for improvement, we would love to hear more about your stay.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. Safe travels!Yours sincerely,

6/10 Okay

Kuan Long

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Falsely advertising a two twin beds room for 3 adults. Hotel asked for extra to accommodate the 3rd person upon check in. Glad that Expedia responded quickly and promised to cover the extra cost.
Stayed 3 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Dec 28, 2023
Dear Kuan Long,Thank you for taking time to share your experience at Sheraton Grand Taipei Hotel. We apologize for any inconvenience during your stay regarding the room for three adults. Our main goal is to offer a smooth and enjoyable stay, and we regret any miscommunication about the room type and charges.We take your feedback seriously and are investigating to prevent such issues in the future. We're glad Expedia quickly covered the extra cost, and we appreciate your understanding. If you have more to share or discuss, please contact our guest relations team.We value your feedback and hope to welcome you back for a better experience at Sheraton Grand Taipei Hotel.Best regards,

8/10 Good

Doris

Travelled with family
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Dec 25, 2023
Dear Doris,Greetings from Sheraton Grand Taipei Hotel, thank you for taking the time to share your feedback with us. We appreciate your input and are delighted to hear that you had a positive experience overall.Your good rating indicates that you had a satisfying stay, and we're pleased to have met your expectations. We value your perspective, and if there are specific aspects you'd like to highlight or areas where we can improve, we would love to hear more.Your satisfaction is important to us, and we strive to provide excellent service. If there's anything you'd like to share to make your future stays even more enjoyable, please feel free to let us know.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the future.Yours faithfully,

10/10 Excellent

Chung-En

Stayed 2 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Dec 22, 2023
Dear Chung-En,Thanks a lot for sharing your thoughts and giving us a perfect rating! We're thrilled to know you had a fantastic time at Sheraton Grand Taipei Hotel.Our team works hard to make guest stay special, and it's great to hear that we succeeded for you. We'll pass on your positive comments to our staff—it really motivates us.We appreciate your support and hope to welcome you back to Sheraton Grand Taipei Hotel. We're always looking to improve and exceed expectations.Safe travels, and we can't wait to host you again!Have a good vacation!

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sheraton Grand Taipei Hotel Team on Dec 19, 2023
Dear Edward,Thank you for choosing Sheraton Grand Taipei Hotel and for taking your time to share good rating with us! Our team is dedicated to excellent service, and your positive feedback inspires us to maintain Sheraton's high hospitality standards.We look forward to welcoming you back in the future. If there's anything you particularly enjoyed or suggestions to share, we'd love to hear more.Thanks again for choosing Sheraton Grand Taipei Hotel.Wish you have a pleasant day!

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The restaurant is a little overpriced.
Stayed 3 nights in Nov 2023
Response from Sheraton Grand Taipei Team on Dec 6, 2023
Dear Gustavo,Thank you for choosing Sheraton Grand Taipei Hotel and sharing your feedback. We're thrilled you enjoyed your stay.We value your review on restaurant pricing. We strive to balance value and quality, and your input matters. Your comments will be considered as we improve our offerings.If you have specific feedback or suggestions for improvement, please share. Your opinion is important, and we hope to welcome you back for another positive experience.Thanks again for choosing Sheraton Grand Taipei Hotel.Yours sincerely,

10/10 Excellent

CHENGEN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs
Stayed 5 nights in Nov 2023
Response from Sheraton Grand Taipei Online Marketing on Nov 27, 2023
Dear CHENGEN,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you experienced very friendly service from our staff during your stay at Sheraton Grand Taipei Hotel. It's our goal to create a welcoming and positive atmosphere for our guests, and we're delighted that our team members made a memorable impression on you.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels, and we look forward to hosting you again soon!Yours Sincerely,

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Surprised room did not have a bidet but not an issue.
Stayed 3 nights in Nov 2023
Response from Sheraton Grand Taipei Online Marketing on Nov 20, 2023
Dear Alyssa,Greetings from Sheraton Grand Taipei Hotel. Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the great service and experienced our dedicated staff during your stay at our hotel.Your comments are valuable to us, and we appreciate your understanding regarding the absence of a bidet in your room. While we do not have bidets as a standard feature, we take note of your preference and will certainly consider it for future enhancements.If there's anything else you need or if you have any specific preferences for your next visit, please feel free to let us know. We strive to make each guest's stay comfortable and memorable.We look forward to welcoming you back to Sheraton Taipei in the future.Best regards,

10/10 Excellent

Steven

Stayed 2 nights in Oct 2023
Response from Sheraton Grand Taipei Online Marketing on Oct 19, 2023
Dear Steven,We wanted to take a moment to express our heartfelt thanks for your fantastic rating of your recent stay at Sheraton Grand Taipei Hotel.Your feedback is truly the best reward for our hard work and dedication to providing exceptional guest experiences. We are delighted to hear that you had a wonderful time with us and that our team could meet your expectations.Once again, thank you for choosing Sheraton. We can't wait to welcome you back for another remarkable stay in the future. Your satisfaction is our top priority.Warm regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sheraton Grand Taipei Online Marketing on Oct 4, 2023
Dear Amy,Thank you for choosing Sheraton Grand Taipei Hotel during the stay.We sincerely appreciate your perfect rating! It's fantastic to know that you had such a wonderful experience during your stay. We strive to provide the best possible service, and your feedback reaffirms that we're on the right track. If you ever return or have any suggestions to make your next visit even more enjoyable, please feel free to share them. Thank you for choosing us again, and we look forward to hosting you again in the future!Yours faithfully

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to Taipei MRT, easy access to anywhere.
Stayed 3 nights in Aug 2023
Response from Sheraton Grand Taipei Online Marketing on Aug 29, 2023
Dear Valued Guest,Welcome to stay at Sheraton Grand Taipei Hotel and thank you for your valuable comment.It's wonderful to hear that our location's convenience, with easy access to the Taipei MRT, made your stay enjoyable. Being well-connected to transportation can certainly enhance the overall travel experience. We're pleased that our proximity to the MRT system contributed positively to your visit. Thank you for choosing us, and we hope to welcome you back in the future as soon!Wish you have a pleasant day.

10/10 Excellent

Faisal Saeed, New York

Stayed 1 night in Aug 2023
Response from Sheraton Grand Taipei Online Marketing on Sep 18, 2023
Dear Valued Guest,Greeting from Sheraton Grand Taipei Hotel.Thank you very much for giving us a perfect rating! We are thrilled to know that you had an enjoyable experience during your stay at our hotel. Our team is dedicated to providing exceptional service and ensuring that you have a memorable time.Once again, thank you for your support and recognition. We look forward to welcoming you back to our hotel for more wonderful moments.Wish you have a great day!

10/10 Excellent

Yingzi

Travelled with family
Liked: Amenities
Very good management!
Stayed 4 nights in Aug 2023
Response from Sheraton Grand Taipei Online Marketing on Aug 7, 2023
Dear Valued Guest, Thank you for choosing Sheraton Grand Taipei Hotel and sharing great rating us. We are thrilled to hear of your positive experience here. We will continue to work hard to provide our guests with the best quality of service and look forward to welcoming you back in the future!Wish you have a pleasant day!

10/10 Excellent

WAI HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 6 nights in Jul 2023
Response from Sheraton Grand Taipei Online Marketing on Jul 21, 2023
Dear Valued Guest, Welcome to Sheraton Grand Taipei Hotel.Thank you for your great comment.We truly look forward to your next visit and hope you have a motivating and fun stay. Wish you have a Pleasant Day!

8/10 Good

david

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations; good dining. Location is uninteresting and not particularly convenient. Taipei has many centers of activity and this is not one of them.
Stayed 2 nights in Jun 2023
Response from Sheraton Grand Taipei Online Marketing on Jun 13, 2023
Dear Valued Guest,Warming greeting from Sheraton Grand Taipei Hotel.Thank you for taking the time to give us this feedback.We are sorry for the inconvenient location for this trip and we turly look forwardto welcoming you back in the future!Yours sincerely,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, great choice of restaurants and very clean
Stayed 2 nights in May 2023
Response from Sheraton Grand Taipei Online Marketing on Jun 5, 2023
Dear Valued Guest, Thank you for choosing Sheraton Grand Taipei Hotel and taking the time to give us feedback. We are gladed to hear of your positive experience here. We will continue to work hard to provide our guests with the best quality of service and look forward to welcoming you back in the future!Wish you have a pleasant day!

10/10 Excellent

TECK KWEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accessible to most places.
Stayed 1 night in May 2023
Response from Sheraton Grand Taipei Online Marketing on May 17, 2023
Dear Valued Customer, Thank you for your continuous support. We will continue to strive for providing our customers with the best quality of service and look forward to welcoming you back! Warm Regards.

10/10 Excellent

Tak Meng Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t settle for less
Level of comfort and service were outstanding and impeccable
Stayed 3 nights in May 2023
Response from Sheraton Grand Taipei Online Marketing on May 17, 2023
Dear Valued Customer, Thank you for your continuous support. We will continue to strive for providing our customers with the best quality of service and look forward to welcoming you back! Warm Regards.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good service.
Stayed 3 nights in Apr 2023
Response from Sheraton Grand Taipei Online Marketing on Apr 17, 2023
Dear Valued Customer, Thank you for your definite and continuous support in Sheraton Grand Taipei Hotel! We will work hard to maintain our quality of service and hope to be of your service again! Best regards!

10/10 Excellent

Michio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Staff were very kind. Tried to help me. Ms. Watanabe at the reception/Concierge was excellent!
Stayed 4 nights in Feb 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is terrific!!!
Stayed 3 nights in Feb 2023

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hospitality with friendly professional staff. Enjoyed every moment of my stay. I highly recommend.
Stayed 2 nights in Feb 2023

10/10 Excellent

k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is next to MRT station and close to most attractions around town. Property is dated but interior is well maintained Staff is friendly and attentive. I would like to give a shout out to Troy at the concierge desk who helped me with securing a restaurant reservation.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Pier, Arcadia

Stayed 1 night in Sep 2022

6/10 Okay

Kenneth

Liked: Cleanliness
Long line at check in. Dated property and room. Many good dining options within the hotel, but not immediately outside the hotel. Lukewarm front desk service attitude.
Stayed 3 nights in Aug 2022

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Yee Siang

Stayed 1 night in Mar 2022

10/10 Excellent

Kan Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was odd that this western hotel didn’t have readily available the normal condiments that one would expect from an international chain that offers western breakfast and an advertised amenity (racquet ball) was not free, but required extra payment.
Stayed 3 nights in Mar 2021

10/10 Excellent

Wei-Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay in Taipei
Hygiene, cleanliness, quietness and comfort.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Sheraton property. It's continues to be a great place to stay for business/pleasure.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Sheraton for decades! It continues to be great place to stay.
Stayed 1 night in Dec 2020

10/10 Excellent

Boldwin, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常愉快舒適的入住經驗,服務人員十分有禮。 早餐豐富美味,泳池及三溫暖設備齊全,品質好! 附近交通便利,只有停車問題比較麻煩一些。
Stayed 1 night in Oct 2020

10/10 Excellent

Kuo-Tung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Only annoying thing was that the pool was closed as it was winter and wish I had known beforehand.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Chee Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient hotel
The hotel located just next to the Shandao Temple Station on the Blue MRT line, so it was fairly convenient. It was also about 10 min walk from the National Taiwan University Hospital International Convention Centre.The Hotel itself was large and clean, with the usual amenities. Reception staff were friendly, efficient and spoke good English. The room was nicely sized, clean and modern. They provided newbroom slippers and toiletries on a daily basis. There were bath robes, ironing board, safe, kettle etc too. Some traffic noise could be heard but it was not significant, and sleep was undisturbed. Checkout was fast and breezy.
Stayed 6 nights in Jan 2020

10/10 Excellent

Nien Shu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to train station and fu hang beancurd! Clean neat and tidy hotel.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional service for the business traveler
The staff is extremely proficient and professional each time I visit. The price is a bit higher than other comparable hotels, but the location is excellent with a metro station just outside the main door.
Stayed 1 night in Sep 2019