Sungai Bertam Vacation Packages

I do not, cannot recommend this property/hotel to anybody. I am not sure it is a hotel as such. It is groups of rooms managed by single individuals that you deal with on a web site the Chinese WeChat, or What Apps during your stay. Very impersonal and unfriendly. A security deposit is required by a very unprofessional individual that is the essence of being unprofessional actually overbearing and threatening. Good luck if you choose this location, it is far from the description provided by Expedia. Yes somewhat clean. Staff? What staff? Family friendly? Absolutely nothing connected to such friendliness. Pools, Yes 2 perhaps 3. Nice pools.without question.

Turned up at the property and the manager told me that there was a power failure and the room wasn’t fit for stay. He offered to give me a much cheaper room in another building across the road that had one room instead of 2. I refused and it was a big hassle to find another room last minute at 8pm at night. I strongly do not reccomend staying here unless you want to face uncertainty of turning up to your accommodation and being told it is unfit for stay. The manager’s name was super unhelpful. Didn’t turn up it person but rang me on WhatsApp when I was in the lobby to share the bad news.

The hotel was in a good location with halal food next door to it. The room was very big and spacious. At level 69 you could get a good view from the pool of the towers. However there were a few down points, no soap for the bathroom, i was advised by the receptionist we use the same liquid soap in kitchen and bathroom, second breakfast was very limited options with set menus. Would not recommend breakfast..The breakfast team put in a lot of effort however the hotel needs to have buffet breakfast with lots of options. Checkout was fine. When i asked receptionist to book me a taxi for the airport she told me to do it myself....