Serenbe Vacation Packages

The location is great if you're visiting campus. The staff was friendly and available for questions. The pool is not in working order and hasn't been for years. The rooms are very dated and have an older smell but again, they were clean.

I didn’t like that there’s no one to help you with luggage. I had heavy suitcases that I had to maneuver and figure out, even with the luggage cart it was a struggle and not a good way to begin trip after traveling for iver 24 hours they don’t clean your room everyday and you have to go down for deliveries. There’s no to your door service

Overpriced for what you get. Restaurant has potential. Service was extremely inconsistent. Valet Adrian was friendly and made great suggestions. Room service menu a joke for the caliber of hotel it is. Poor quality food for room service breakfast. Forgot to deliver the gravy for biscuits and gravy. Bed comfortable and bathroom was above average. Shower heads are old and broken. Disgusting dirty showers in men’s locker room. Steam Room smelled like excrement. Fitness Center was best feature of the whole hotel. Restaurant was empty and food was just okay. Server at dinner was incredibly inept. Did not consider giving the other 2 members of my party a plate silverware and a dish for soy sauce. Did not bring soy sauce until we asked. Could not believe how this person did not seem to know what they were doing. They market themselves to be a high end luxury property but it is a facade. Unbelievably underwhelming experience. Unimpressive and will not be back. Do NOT recommend.

Amazing staff. But very basic property