São Roque do Faial Vacation Packages

We had a really wonderful stay at this beautiful hotel. The room was immaculate and the daily room service kept it so throughout our stay. All of the staff were very kind and helpful. The view from the bedroom across the bay was beautiful.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

The staff was phenomenal! The rooms were comfortable and roomy. Everything was clean. We enjoyed our stay. Five minute walk to the beach!

Amazing staff, great rooms but a little dark, guys breakfast.

The mountain view and Ocean views were impressive. Excellent service, food, great waiters - the best and so neat the city centre. Beautiful hotel and staff. Clean and great facilities with infinity pool and spa.