Santiago Vacation Packages

Great experience overall!!! Has a mall in the complex so everything is at hand!!

Room wa a lean and they would come in everyday to make the beds and restock with water bottles. The staff was super nice and helpful and the staff in the restaurant were amazing super attentive and nice

Great hotel with lovely swimming pool and views. Spa is excellent and the massage treatment very good. Breakfast had good options and the location was perfect for exploring Puebla. The staff were fantastic, very helpful and service oriented. I would love to stay here again.

Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉

This is the second time I've stayed at this lovely, gracious hotel. It is a colonial building with all modern amenities. It's well located in the Centro Historico in Puebla, easy walking distance to many places of interest and excellent restaurants (including the one in the hotel). The price is quite reasonable, considering how sumptuous this place is!