Santiago Matatlán Vacation Packages

Too old shower to small no air conditioner no plug superior room to small

Was a great hotel. Centrally located and close to things to do. Couldn’t access the pool but wasn’t sure how to get to the pool.

We stayed at El Callejon Hotel last year and it was phenomenal. We invited family and friends this year and wanted to share this experience with them. Unfortunately, it fell short this year. It started with our arrival. We were received with nothing special whereas last year they had copitas de mezcal and mezcal granita or nieve for us. This year not even a map nor orientation of the attractions near by. I expressed my concern and was reassured they would make it right and that this was due to the fact that the chef had an emergency. I understood and know emergencies happen. But, we were there 5 nights and nothing was made right-not even a map. It was all in the details that were missing this year. Another example, they did not provide us with daily bottled water in the room this year. We had to ask the desk personnel daily. They did not help us to the door this year and ensure we had a taxi despite not being busy and just sitting at the desk. We enjoyed our stay in Oaxaca with our family and friends but it wasn’t because of El Callejon Hotel. It was just average.

We had breakfast, lunch and dinner there. Their menu is excellent and the food is delicious. Their mole is superb. Eating at the courtyard next to the water fountain was relaxing, comfortable and amazing. Shops, banks, farmacies, convenient store, cafes, the town square, churches, etc, are all within walking distance. This hotel is in an excellent location. We did not drive however this hotel does provide guest parking. The staff is above excellent! Ricardo and Juan Carlos are true professionals who immediately made us feel like home. Both explained in detail the process of making their mole and other menu items. They provided direction as to where to go and how to get to the places we wanted to visit and they did it always with a big smile. My family and I visited for the first time and plan on going back again. The entire staff was excellent and friendly. The hotel itself is something out of a beautiful dream.

everything was just perfect, we will be back soon