Santa Rosa Vacation Packages

The very welcoming staff, especially the concierge, make sure you know how things are organized and how to keep your bearings around the massive complex when you arrive. The rooms are very clean. My ocean view room crossed the property, so I was able to take in the infinity pools with the Sea of Cortes just beyond. That came in very handy to keep an eye on the best times to actually go to the pool. Free bar everywhere is priceless: the pool, the lobby, the restaurants. There are plenty of non-alcoholic options as well. The food is always fresh and savory; however, the variety could be better. Another plus: the entire complex is wheelchair-friendly. I'll be sure to return with my 95 year old mother.

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.