Santa María Ecatepec Vacation Packages

Rooms are clean. Staff is amazing. The front desk staff could be friendlier.

Clean, customer service was excellent

Perfect spot good for walkers,we enjoyed a walk everyday whether to town ,grocery store, or a beach.Felt very safe

Gorgeous rooms and amazing service. Solomon and Antonio make sure you’re well taken care of. Anything we needed was taken care of really promptly. Rooms are spotless, and AC works well. A few major negatives though: The door to our room didn’t lock. We raised this the first day and they looked at it and acknowledged it didn’t lock, but took no steps towards fixing it. So our room was just unlocked the whole stay. Thankfully, the property has a locking gate, but still, we were women traveling and it didn’t feel safe to sleep with the door unlocked and leaving all our stuff in the room when we were out. This is really unacceptable for a property at this price. The room design gives only 50% privacy in the shower. That is, the wall around the shower only covers your bottom half. Hopefully you’re traveling with a romantic partner; I wasn’t and now know my friend a lot better than we ever intended. I know this is a trendy layout for Instagrammable hotels, but it’s really not practical or convenient. And finally, this is advertised as an adults only property, but there was a family staying there with kids, and one looked to be around 10 years old. Oddly, the food at breakfast was great, but dinner was underwhelming, but there are other options within walking distance. I mention negatives so people will know what they’re getting into, but overall, we had a fantastic time. We really loved this hotel and would stay again if we can guarantee a room with a lock on it!

Staff were always enthusiastic and friendly. Rooms were clean and comfortable. The beaches were all clean and organized each morning but as with most resorts chairs are often ‘claimed’ very early and often unattended for very long periods of time. There are signs that prohibit this but it seems to happen at most resorts. The pool was a great afternoon area to relax after cooking at the beach for morning and early afternoon. Bar staff were generous with their pours :)