San Juan Vacation Packages

We arrived 15:00 hours check inn room was not ready. One hour later we got the room take a shower and there is no shampoo floor dirty. We moved to another suite. Then we make a reservation to eat on the steak restaurant and they don't hace ac we have to eat out side was better. Staff was very nice. But the property and management they need to better thank you

I liked that the shuttle ran frequently, but needs better nightlife. There isn’t much to do at night. They try with low budget entertainment options, but there isn’t an area to dance. There is no nightclub and the casino is tiny.

The place was ok. The food was good, the room was so so, hard bed & lumpy pillows. The property was kept up but people just leave their trash everywhere. The everyday staff, bartender Jose at the dessert bar was amazing, housekeepers, waitstaff, were all superb. Always smiling and friendly. There is a lot of selling going on. There are timeshares for sale. We were asked several times to take a tour and we declined. There are people waiting in front of the CASABLANCA buffet waiting to sell you things. It’s constant. There is always someone asking to show you something. Within an hour of getting to our rooms, we had 2, we were approached by 2 spa appointment seekers and we booked 3 massages, in front of our rooms and paid cash. That night one in our party fell and hurt their toe. I went to the spa the next morning to cancel and was told that I couldn't get a refund. That the money left the property and that I could either book the massages at a later day of the week, get a credit for 320$ of product or get a certificate to use whenever I returned. I wanted a refund and was told for 3 consecutive days that I couldn’t get one. There is nothing anywhere that states cash cannot be refunded. We booked this on Saturday, canceled on Sunday and was told on Wednesday after days of insisting only a refund was acceptable, to return Friday for the refund. It was like the money was being kept hostage and in the end I only got it back in my hands at 11am while checking out on Saturday. 👎

I did not like the construction they are doig to upgrade the pool.

Hospitality was amazing.