Holiday Inn San Jose-Aurola

Photo gallery for Holiday Inn San Jose-Aurola

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Holiday Inn San Jose-Aurola

Holiday Inn San Jose-Aurola

3.5 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
5th Avenue and 5th Street, P O Box 7802-1000, San Jose, San Jose, 1000

Explore the area

  • Popular LocationMorazan Park1 min walk
  • Popular LocationNational Park6 min walk
  • Popular LocationRafael Angel Calderon Guardia Hospital11 min walk
  • AirportSan Jose (SJO-Juan Santamaria Intl.)20 min drive

Choose dates to view prices

About this area

San Jose

Located in San Jose, Holiday Inn San Jose-Aurola is in the city center and near theme parks. Shoppers can check out Multiplaza Mall Escazu, while everyone can enjoy the natural beauty of Morazan Park and Central Park. Traveling with kids? Consider Simon Bolivar Zoo, or check out an event or a game at National Stadium of Costa Rica. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours. Guests love the hotel's location for the sightseeing.
Visit our San Jose travel guideOpens in a new window
Map

What's nearby

  • Morazan Park - 1 min walk
  • Parque Espana - 4 min walk
  • National Center of Art and Culture - 5 min walk
  • National Park - 6 min walk
  • Rafael Angel Calderon Guardia Hospital - 11 min walk

Getting around

  • San Jose Atlantic Station - 10 min walk
  • Juan Santamaria Intl. Airport (SJO) - 20 min drive

Restaurants

  • Alma de Amos - 3 min walk
  • La Estancia Argentina - 3 min walk
  • Restaurante y Bar Criollita - 3 min walk
  • El Cafe Rojo - 3 min walk
  • Tico Burguesas - 4 min walk

About this property

Holiday Inn San Jose-Aurola

3.5-star family-friendly hotel, walk to Morazan Park
Along with 3 restaurants, this smoke-free hotel has a casino and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. All 195 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars, premium bedding, and LED TVs.
Holiday Inn San Jose-Aurola offers 195 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This San Jose hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: CRC 6500-8200 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 24-hour business center
  • Conference center (32292 square feet of space)
  • Meeting rooms - 7

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 casino gaming tables
  • 30 casino slot machines
  • Casino (3767 square feet of space)
  • Smoke-free property

Restaurants on site

  • El Mirador " Formal Rest"
  • Tropicana Restaurant
  • La Palma Bar

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

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San Jose
San Jose
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+
Hotel
Hotel
Pool
Pool
Family-friendly
Family-friendly
3 star
3 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.

We should mention

Pool access available from 5:30 AM to 10:00 PM
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose
San Jose Aurola San Jose
Holiday Inn San Jose Aurola
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose
Holiday Inn San Jose Aurola an IHG Hotel
Holiday Inn San Jose-Aurola Hotel San Jose

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 443 out of 993 reviews
5 - Excellent 45%
Rating 4 - Good. 310 out of 993 reviews
4 - Good 31%
Rating 3 - Okay. 146 out of 993 reviews
3 - Okay 15%
Rating 2 - Poor. 46 out of 993 reviews
2 - Poor 5%
Rating 1 - Terrible. 48 out of 993 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nice but the downtown area is not safe I was robbed twice on my second day of visit. They stole my cell phone and popped my chain off my neck. My family and I cut my trip short, we booked an early flight home on our second day of arriving. I will never visit there again.
Stayed 9 nights in Apr 2022

3/5 Okay

Travelled with family
Top floor restaurant was closed, we had only one large towel and had to ask for another one. We had to ask for regular coffee twice before they told us they only had decaf. Food and water at the bar lounge is expensive.
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very happy we booked here for its location and great staff. Everyone was helpful and nice, and it's a very short walk to amazing restaurants and the museums. However, try as we might, we couldn't get the shower right; it was either scalding hot or freezing cold, so we ended up washing with a towelette. The little thing in the sink to lift and lower the plug was broken, too. Overall though, great value for price paid! The Mirador on the 17th floor really is something, too!
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stuff!!!
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and lovely hotel close to restaurants and shopping plaza.
Stayed 1 night in Mar 2022