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Holiday Inn San Jose-Aurola, an IHG Hotel

Photo gallery for Holiday Inn San Jose-Aurola, an IHG Hotel

Indoor pool
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Holiday Inn San Jose-Aurola, an IHG Hotel

Holiday Inn San Jose-Aurola, an IHG Hotel

3.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
5th Avenue and 5th Street, P O Box 7802-1000, San José, San Jose, 1000

Explore the area

  • Popular LocationMorazan Park1 min walk
  • Popular LocationNational Park6 min walk
  • Popular LocationRafael Angel Calderon Guardia Hospital10 min walk
  • AirportSan José (SJO-Juan Santamaría Intl.)35 min drive

Room options

About this area

San José

Holiday Inn San Jose-Aurola, an IHG Hotel is located in Carmen, a neighborhood in San José, and is near theme parks. Estación del Ferrocarril de Costa Rica and El Fortín are local landmarks, and some of the area's activities can be experienced at Cariari Bowling Center and Cafe Britt Coffee Farm. Consider Parque Viva for a night out or Simon Bolivar Zoo if you're traveling with kids. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. Guests love the hotel's location for the sightseeing.

What's nearby

  • Morazan Park - 1 min walk
  • Parque Espana - 3 min walk
  • National Center of Art and Culture - 5 min walk
  • National Park - 6 min walk
  • Rafael Angel Calderon Guardia Hospital - 10 min walk

Getting around

  • San Jose Atlantic Station - 11 min walk
  • Juan Santamaria Intl. Airport (SJO) - 35 min drive


  • ChuBBs - 2 min walk
  • Alma de Amos - 3 min walk
  • La Estancia Argentina - 3 min walk
  • Restaurante y Bar Criollita - 3 min walk
  • El Cafe Rojo - 3 min walk

About this property

Holiday Inn San Jose-Aurola, an IHG Hotel

3.5-star family-friendly hotel located in Carmen
Take advantage of a casino, a roundtrip airport shuttle, and a coffee shop/cafe at Holiday Inn San Jose-Aurola, an IHG Hotel. For those hoping to try their luck, this hotel boasts amenities like 30 slot machines and 3 casino gaming tables. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An indoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service, and an area shuttle
  • Express check-out, luggage storage, and tour/ticket assistance
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 195 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping


English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: CRC 6500-8200 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • El Mirador " Formal Rest"
  • Tropicana Restaurant
  • La Palma Bar

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms


  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (32292 square feet of space)
  • Meeting rooms - 7


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • 3 casino gaming tables
  • 30 casino slot machines
  • Casino (3767 square feet of space)
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding


  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination


  • Cable/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar


  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.

We should mention

Pool access available from 5:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Frequently asked questions

Does Holiday Inn San Jose-Aurola, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 5:30 AM–10:00 PM.

How much does it cost to stay at Holiday Inn San Jose-Aurola, an IHG Hotel?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Holiday Inn San Jose-Aurola, an IHG Hotel on Mar 4, 2023 start from CA $145.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn San Jose-Aurola, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn San Jose-Aurola, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-out is at noon.

Does Holiday Inn San Jose-Aurola, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CRC 30000 per vehicle applies.

Where is Holiday Inn San Jose-Aurola, an IHG Hotel located?

This family-friendly San José hotel is located in the historical district, steps from Morazan Park, Templo de Música, and Edificio Metálico. Parque Espana and Pre-Colombian Gold Museum are also within 5 minutes. San Jose Atlantic Station is 11 minutes by foot and San Jose Procuradiria Museum Station is 12 minutes.



Very good

Rating 10 - Excellent. 437 out of 1006 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 317 out of 1006 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 152 out of 1006 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 51 out of 1006 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 49 out of 1006 reviews" "
" "2 - Terrible 5%




Staff & service




Property conditions & facilities




4/10 Poor


Disliked: Staff & service, amenities
The location was central, however if you go west of there it gets very sketchy very quickly. The hotel itself is adequate however the staff were terrible, just so unfriendly and wouldn’t allow me to bring my friend up to my room for a moment, they couldn’t understand that he was not an overnight guest and they insisted on charging me. Completely ridiculous and unacceptable. Also the room did not have a mini-fridge and the tv only seemed to have one channel. Wouldn’t recommend this as there are better hotels in the downtown area.

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here was okay - just a good place to pass a few days as we made our trip around Costa Rica. New Year’s Eve dinner wasn’t worth the money. The bathroom shower was a bit gross and there were some stains in the room’s carpet. The hotel was non-smoking but at one point there was cigarette smoke smell in the room that came through the vents. I let the front desk know in case they wanted to charge us for it (my boyfriend and I don’t smoke). They said thanks for letting them know but there was nothing they could do if I couldn’t tell them which room it was coming from. There was no way to tell since it came from the vents. Otherwise the stay was fine. They have private parking on the property and there’s a market right across the street if you need to buy anything. I would say it’s a great hotel for a short stay but not for an entire vacation. La Fortuna and Jaco were our favorite places to stay in.

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fabulous. Staff is very kind and helpful. We had a lovely stay.
Stayed 1 night in Dec 2022

4/10 Poor

Sheila, Brooklyn

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
My room had no cold water, they came to repair it twice to no avail, the front desk did not even offer to change me to another room. Room was outdated. Food was not that good. Area around the hotel is not too safe. People sleeping in the street, drug users and other undesired activity was seen.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy agradable y muy buena atencion
Stayed 1 night in Oct 2022

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice view clean stuff very professional
Stayed 3 nights in Oct 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed for 2 nights. Jonathan on reception was so helpful, organising our shuttle to Puerto Viejo and giving very helpful information. Highly recommend this hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
What really stood out was the Hotel staff and the dedication to their guests. The hotel was clean and comfortable. A plus.
Stayed 2 nights in Sep 2022