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"Staff is amazing. Mitchell from the front desk was extremely helpful and accommodating. Definitely a 5 ⭐ experience. "

"1. Our room had leftover food still in the fridge. We communicated that to front desk staff and she said “thanks for telling me.” It did not give me much comfort that the rest of the room was cleaned well. 2. The pool heater was broken and there was no acknowledgment of that prior to check-in. Also the ceiling was in horrible disrepair. 3. The “hottub” was the size of a whirlpool tub that could fit maybe 3 adults. 4. I overheard another guest tell the staff that the pop machine did not dispense the correct beverage. She was told “sorry that’s a third party vendor and I can’t do anything about it.” 5. We could not figure out how to get the tv chsnnels to work and when asked we were told every room has a different input so try others. To her credit, she did offer to come up and help however it was late and was not worth the time any longer. We were very dissapointed in our stay and will not be staying again. I am shocked that it has an ‘8’ rating. "

"Wonderful stay"

"I recently had a wonderful stay at Royal Park Hotel and was genuinely impressed from start to finish. The property has a refined, boutique feel with elegant décor, warm wood accents, and a welcoming atmosphere that immediately makes you feel at home. The rooms were spacious, beautifully appointed, and extremely comfortable, with thoughtful touches that made the stay feel both luxurious and relaxing. Service throughout the hotel was outstanding. The staff was attentive, professional, and consistently friendly, always willing to help with recommendations or special requests. The location is also excellent, set along the Clinton River and within easy walking distance to downtown Rochester’s shops and restaurants, which added a lot of charm to the experience. Overall, the Royal Park Hotel delivers a perfect balance of sophistication and comfort. It’s an ideal choice for both leisure and business travelers looking for a polished, peaceful stay with exceptional service. I would absolutely return and highly recommend it. "

"Clean"

"Every was great"

"It was pretty good stay, quiet, and nice room. The restaurant can use some more helpful staff. We were left there for too long both days."

"Room hot 80 degrees. Workmen entered our room while there. Poor cable kept freezing. Left after 4 hours. They did give me a partial refund."

"Disappointed there was no secure WiFi. I used my phone as a hotspot. Other than that quite an enjoyable stay. "