Rye Vacation Packages

El desayuno deficiente, cero atención del personal durante el desayuno, las áreas generales del hotel sucias

It is a sprawling property. If you have any issues with mobility, you need to know in advance because there were stairs involved just to get to an elevator. Unfortunately, the room we got had the view of two air-conditioning units. So that was a definite negative. And the floor was uneven. Perhaps it’s because we were on the first floor and the place is really old…. But the property itself is quite lovely. Just not a place I would spend another night.

I gave this property a "Good" rating instead of an "Excellent" because the customer service was lacking. Our room was not ready at 4:30pm. We were offered a drink voucher and I had to remind the front desk that there were two of us in the room. When we did get into our room several items were missing. The ottoman that was supposed to accommodate our suitcases was not there. The hairdryer was also missing. The front desk did have someone bring these items but I felt that there was a real "Oh well" feeling about our stay. That said the hotel is unique and appears to be a repurposed industrial building with very interesting and minimalist decor. It was clean both in our room as well as the common areas. The Hyatt is conveniently located and appears to be the only upscale hotel in the area.

The place is undergoing renovations. The main entrance wasn’t working, there were boxes in the hallways with air conditioning units waiting to be put in, etc. But our room was clean and it was quiet at night so it served our purpose during the visit. Staff was always friendly. Having an attached restaurant was a plus!