Rosebank Vacation Packages

An absolute gem of a hotel staffed by a polite, friendly, and very warm, professional staff. This is the place you should stay for your next trip to Cape Town. Very quiet. Wonderful breakfast. Excellent gym.

Perfect stay. Will be booking again.

Liz and Carlo were very welcoming, and Villa Puccini was the perfect place for us to rest our heads for two nights before heading back to the US.

While Cape Town itself was wonderful and the food at the hotel was quite good, the overall service fell well short of expectations. Throughout my stay, I constantly had to track down basic amenities and follow up on requests. Service in the restaurant was consistently slow, and on one occasion, I sat waiting for a menu for quite a while, only to be told the staff didn't realize I was there—despite having been acknowledged by a team member when I sat down. Small details were repeatedly missed: complimentary water wasn't placed in the room prior to arrival, requiring me to ask for it, and finished laundry wasn't delivered as promised. There were also communication missteps regarding my room status—my key jacket indicated an upgraded room, but I was placed in a standard entry-level room. If no upgrades were available due to capacity, that is completely understandable, but falsely marking it as an upgrade was disappointing. Finally, checking out at 3:45 AM for a busy travel day was unnecessarily stressful due to confusion over an approved laundry promotion that required extra time to resolve. Given the high ratings, I expected a much smoother, higher-touch experience.