2/5 Poor
Usof, London
Travelled with partner
14 Aug. 2020
Liked: Cleanliness
We were disappointed as we were charged normal rates but when we got there we found out that the restaurant is closed, the bar by the pool was closed. The swimming pools opening time were betweeen 10am to 7pm. We were not told this. The restaurant and bar was advertised on the website and there was no mention that it will be closed which was the main attraction for us about the hotel.
We were not able to have room service, everyone I called I had to go down because there was not enough staff. We did not have an iron in our room we had to go get it ourselves. I asked for drinks they told us there is a mini bar in our room. When I opened the mini bar there was one can of coke and a Pringle.
I was disappointed because we paid normal rates and we did not receive the type of service from a 4 star hotel. Also to advertise the restaurant by the pool in the evening and the bar by the pool and them not being available takes a lot of value out of the booking.
So overall I was disappointed for what we paid and what we got in return.
Stayed 4 nights in Aug 2020
