Châteaux à Rochester

« Clean, friendly host, friendly cat »

« We already paid the $22.10 fee when we made the booking and your staff confirmed that. The front desk staff told me they would resolve it with Expedia and that we would not be charged twice. Despite that, we were charged both by Expedia and by your hotel. We stay at your property several times each year and have consistently chosen it over other options. This experience does not reflect the level of service we expect. Please reverse the duplicate charge as soon as possible. I would also like...

« i wasn’t let in a want a refund asap »

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« Yes it was awesome »

« Basic room, but that's what we expected. Our neighbors were outside enjoying some pot and our room smelled very strongly of it. We carry air spray and dealt with it. Signage said this was a 100% no smoking facility inside or outside. Also the lamp next to the bed could not be turned on as the knob was non-existent. »

« Price point was right for a couple days stay during graduation weekend. didn't spend much time on site. It's an older place so be prepared for small issues. a bit understaffed i'd imagine since there was a bag of garbage in the hall way for all 3 days we were there and if we wanted a change of towels during the day, we had to take our towels down to the desk and get new ones there. but the staff who were there were quite nice. Breakfast was adequate. bagels and/or cereal. at least there...