the hotel has different buildings. We purchased Ocean view. They placed in the building with Ocean view, but next to the water. We had to carry our own bag up 96plus stairs ( we weren't the only guest complaining about this). There are many older couples that had to do the same thing. The building that we were placed had an ADULT pool only and we clearly had children with us. We had to go across the street to a different building to use pool. We went to go eat at the only restaurant in our building and you needed a reservation. Checking takes forever, check out is even worse. The food for "all you can eat" is ok. restaurants close at 9:30 pm. No room service. Our wake up call was late. We were not the only guest complaining. There were several guest asking us about our check-in and stay there. We will definitely not stay here again.