Forfaits vacances – Ratnapura

We arrived after checkin time but the room was still not ready. The person on the desk took a mop and bucket in himself. Left some clothes on the floor in the bathroom while showering and they got dusty from the dirty floor. The bedroom floor had been mopped but was still gritty to walk on. Left some clean clothes on the desk to wear while flying home the next day. In the morning they were soaked through from the ceiling leaking water. We told someone but he didn’t seem to care. No idea about breakfast as we were not told anything about whether it is even available. The bed and shower are good, but that’s about it. Our stay was very disappointing, as was our dinner at the attached restaurant next door.

Very nice stay in this hotel, staff is very professionnal and helpful, rooms are wonderful. The food is very healthy and tasty. A great variety, included japanese. A wonderful swimming pool, and spa and massages service. I strongly recommend

The hotel is certainly not up to the standard of a 5 star as well as the price they charge. Our room was supper dirty and we had to ask for a change. The next room was acceptable but still very dirty. The rooms look run down and not well maintained. We did the Tepaniaki experience and were charge 130 € which is a LOT in Sri Lanka and it was no where near a real Tepaniaky experience. I recommend you avoid it! Do not take a Tintin from any of the staff they are in on it with the one parked across the steel and will try to charge you 20 Us$ to go to Colombo and back when a one way should be in the range of 400/500 roupies... not good to try to steel from tourist on the pretext that they have money... overall I was very disappointed by this hotel!

Fina rum! Trevlig personal! Frukost bra. Kommer gärna tillbaka! Rekommenderas varmt!