We were not allowed entry onto hotel grounds when we arrived at approximately noon. NOT EVEN TO HOTEL LOBBY!!! We stood outside the gate with other guests! Our friends had arrived the night before. We were allowed in after they paid an “Early Arrival Fee” of 2500 pesos (roughly $50)!!!
Our bath tub did not drain well. VERY SLOW!!! Water above ankles by shower’s end, hours to drain before empty. Hotel was contacted on the first day, but no action taken in the four days we were there!
I would NOT stay there again.
Food was average. Dining was problematic.
On multiple occasions tables were not available, cup and glasses not available, beverages not available. Short on staff.
This resort has changed hands multiple times over the years. We have stayed there on at least three previous occasions. Each time the resort has been under a different name. LOOK ELSEWHERE!!! This was supposed to have been a great 60th birthday celebration for my wife 😔 She was not even able to take decent shower after spending time at the beach .