Pucán Vacation Packages

Dogs. Dogs in our room, dogs outside jumping on us. Bark bark bark bark bark. And more barks. Final day the dogs were put up for a large party. Second day, we came back to wet floors (and wet smell in room) we had to go find help as no one answered the phone or what’s App.

I believe it was Oct. or Nov. when we stayed here. Driving in at night, we called in advance and were advised a staff member would greet us and get us our room. We arrived 8:30 PM, and found the hotel parking area locked. It was dark and I left the car on the side of the road and knocked on the hotel door, no one was present. We tried calling to no avail, we honked the car horn and a staff member in an off premise residence came processed us in. Once processed in, the staff member returned to her home off premises. Hotel rooms are individual cabin types. We were alone on the premises, with are car locked in the parking area. This did not leave us feeling very safe. The cabin itself was nice and clean. I would rate the mattress as mildly comfortable. The cabin is Flintstone esque. The cabin shower included beautiful stone work. Our room had a fantastic view of the mountains and beautiful surrounding areas. At about 8:00 am, we greeted the arriving staff in the parking lot upon their arrival. They got the restaurant up and running in no time and breakfast was great. I would not stay here again given no staff on premises in the evenings, being essentially locked in at night etc.... (staff were great, helpful, informative when present).

Amazing place, great customer service, well train staff, clean environment, excellent view, I will make a better architecture changes on bathrooms.. can not be toilet and hand washing sink in a different room... Healthy issues.. overall great place