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Overall the hotel is amazing, the staff is very kind and helpful. The only complaint I would make is there’s a lot of broken utilities. 70% of the lights in our suite didn’t turn on and the switches did nothing, the refrigerator did not have a working ice machine nor did the water from the refrigerator work, only sink tap water was available. Otherwise the suite was in good condition and there was plenty of accommodations and cookware at your disposal. I would definitely stay again, the property just needs some maintenance.

Where our villa was, ocean view is partial. Would have loved it if there are more options for a partial or full ocean view since this can impose the right expectations. Checking in at 0400pm, would have expected the room to be ready but needed to wait 10-20 minutes. Dining is also disappointing since even as a guest there, there's no option for food room service - so had to drive out again, spend an hour for roundtrip to a restaurant then back. First call to guest services, nobody answered the call so had to call again to get someone to pick up the phone. Villa is spacious, clean, and felt safe around the area. It's good but not too good knowing how much was paid for a nightly stay. Doubtful about coming back here again.

Friendly staff and a

The hotel is clean and a quick drive if going to Big Sur. However, the pictures make it look much cuter and cozier than it is. Depending on your room location also makes it different than pictured.

Big Sur Lodge definitely did not disappoint and we will be back very soon! We enjoyed the convenience of staying in the middle of the park and waking up to the fresh air of the forest around us. Walking outside our door to the beginning of a new hike everyday was an experience we will never live down! Pfeiffer Beach was our favorite part of our trip and we were so fortunate it was so close to the lodge. All in all 5 out of 5.