Apartment, 3 Bedrooms | Outdoor pool
Check availability

Reviews of Seascape Holidays- Hibiscus Apartment

4 out of 5
Seascape Holidays- Hibiscus Apartment
25 Mowbray St, Port Douglas, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Geoff

Liked: Property conditions & facilities
Great accommodation and helpful staff
Stayed 5 nights in Sep 2023
Response from Seascape Holidays Team on Oct 8, 2023
Thank you Geoff for the great score. Hope you come back and see us again!!

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Seascape Holidays Team on Sep 28, 2023
Thank you for your review

8/10 Good

PYAE PHYO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I am pleased with the service and quality I received for the money I paid for. Will definitely recommend this place.
Stayed 7 nights in Feb 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great sized room with cooking facilities.
Response from Seascape Holidays Team on Nov 2, 2022
Thank you so much for your feedback, Chris. We hope to welcome you back another day.

8/10 Good

David

Stayed 3 nights in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Pools were good
Stayed 5 nights in Jun 2022
Response from Seascape Holidays Team on Jul 6, 2022
Thank you for your review. Hope you come back and see us soon

6/10 Okay

Kamal, Melbourne

Stayed 3 nights in Jun 2022

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property. Great facilities for families, friendly staff and loved the pool
Stayed 3 nights in Apr 2022
Response from Seascape Holidays Team on Apr 25, 2022
Thank you Kate, we're so glad you enjoyed your stay. Hope to see you again!

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 7 nights in Mar 2022

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, room comfort
Could have stayed longer
Great position to the town and beaches
Stayed 3 nights in Nov 2021

8/10 Good

Fuatai

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Tom on Sep 22, 2019
i am sorry we were rated so poorly. Please let us know why . we welcome your feed back so we can fix what is wrong

6/10 Okay

Familygroup

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Dissappointing
Good location, downside is nightclub noise into the night. Good facilities but could do with a decent spring clean. If you don’t book direct with The resort don’t expect any level of service. First place in 4 week trip to Oz to receive such a poor response to problems.
Stayed 4 nights in Aug 2018
Response from SH on Aug 29, 2018
Thank you for your review, We are sorry to hear your experience was not a pleasant one. Had you have come to our office we would have been more than happy to assist with any grievances you may have had during your stay, and would have been able to rectify them for you. We thank you again for your review and it is appreciated.

8/10 Good

Bronwyn, adelaide, south australia

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, good facilities.
Nice hotel with good facilities. Perfect location to be able to walk to the Main Street and all the shops and restaurants. Easy walk to the marina (where all reef/boating trips leave from) so no need for shuttles. Undercover parking for hire cars if you have one and easy to drive to other tourist attractions. Only recommendation would be to supply a box of tissues and umbrellas for the duration of your stay. During our stay it rained quite a bit and to have an umbrella to use if needed would’ve been nice
Stayed 3 nights in Oct 2017

4/10 Poor

Maximus, Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointing
Unfortunately we had a privately owned apartment (47B) of which Hibicus staff have no control over, thus cleanliness was of a poor standard , floors in particular had not been cleaned thoroughly and I am not convinced that it was clean bedding as on retiring to bed on the first night there was a pubic hair on the bottom sheet!! As it is a private rental essential toiletries/toilet paper and items such as tea and coffee were not replenished and i was told in no uncertain terms to " buy my own once the basics were used". Hibiscus staff were kind enough to help us out with the above even though it wasn't their responsibility, so to them, Thank You.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Lovely gardens and close to all facilities
My granddaughter and I have a wonderful stay at Hibiscus Gardens which has a very relaxing Balinese feel to it and lovely pool area to match

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Privately Owned Apartment - Not Run By Main Hotel
When my husband and I went to check into our apartment, we were advised that Seascape Holidays had contact me via email with all of the check in details and that this apartment was run separately from the actual Hibiscus Resort and Spa. The lady on reception stated in no uncertain terms that 'we are not responsible for any maintenance in the apartment'. That raised alarm bells. We proceeded up to the room and found that the room hadn't been cleaned very well - there was a layer of dust on the slats on the bathroom door. Plus there was no towel rail and this was shoved in the cupboard and as soon as my husband went to pull down the blind so that the neighbours couldn't see straight in - the blind fell to the floor and wouldn't roll back up. There was also an old rusty clothes horse out not the balcony that clearly was rubbish but wasn't thrown away. Ended up calling the office of Seascape Holidays, telling of our situation to the owner who kindly offered an alternative but we chose to find alternative accommodation.

10/10 Excellent

Terry, Inverloch. Victoria.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
We enjoyed our stay here. The staff, Sharon and Scott and Jenny who runs it can't do enough for you. They recommended some great restaurants and trips to do. Our room was spacious and clean. The resort has 2 pools and a spa which is always kept clean. We never heard any noise from other rooms when we were in our room which is a bonus when you are on holidays. All I can say is we loved our stay.

10/10 Excellent

Nic, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical feel and walking distance to everything!
We love Port Douglas and have stayed at this resort 3 times. The tropical feel, two pools and location makes it the best place to stay. We will stay again - hopefully in 2016!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hibiscus apartments
close to main street. gorgeous surroundings. close to beach. perfect.

10/10 Excellent

Geoff, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Walk to the port, to take a trip out to the reef. Walk to 4 mile beach, and the surf club. Walk to the main street for a café. This apartment is only a few minutes walk from everything.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This is a lovely relaxing resort. The pool is especially peaceful.

6/10 Okay

Jeweels, melbourne

Liked: Cleanliness, room comfort
Great location, between, beach, town and wharf
So much to do, swimming, bike riding ,snorkelling , scuba diving , fishing, walking, restaurants and nice place to sit and have a drink listen to live music. Weather great 32 c even when it rained it was nice, water at the beach 28 c . Swam in the nets everyday.