Poole Keynes Vacation Packages

Overall Rating: 4/5 We stayed at the hotel on Sunday evening with my wife, daughter and granddaughter and, overall, had a very enjoyable stay. The hotel is excellent, well maintained, and within easy walking distance of the city centre, making it a great base for visiting Birmingham. We arrived on Sunday morning and had breakfast at the hotel before heading to the theatre. The breakfast was very good, and the service at that time was excellent. Unfortunately, our experience at breakfast on Monday morning was quite different. We had to ask several times for milk for our tea, and all four breakfasts arrived only lukewarm. We also had to repeatedly remind staff about items we had ordered, as it seemed requests were being forgotten. In the end, we had to seek assistance from another member of staff to get everything we needed. There appeared to be a lack of organisation and communication within the breakfast team that morning.

Beautiful hotel, everything was perfect! If I could give it 6 stars I would !

Had a great stay in the heart of Birmingham. Key collection was easy - from a local shop and car parking was secure on site. The apartment was modern and clean and the beds were comfortable. Plenty of places to visit and restaurants all in walking distance.

Perfect location! Quaint spot just outside of the city centre close to UoB. Sam and reception staff incredibly friendly. We could have chatted for hours if we didn't have an itinerary of things we needed to complete before the end of the day! Would definitely recommend a stay here.

Another great stay at this hotel although it was full and very busy it was efficiently run and the staff were very helpful and polite.