Exterior

Reviews of Hyatt House Pittsburgh/Bloomfield/Shadyside

3 out of 5
Hyatt House Pittsburgh/Bloomfield/Shadyside
5335 Baum Blvd, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1007 reviews" "
Rating 8 - Good. 233 out of 1007 reviews" "
Rating 6 - Okay. 89 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, with lots in walking distance. Really nice outside patio area
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Dear Sue, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Meghan Mongelluzzo , GM

10/10 Excellent

Clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha staff was wonderful
Stayed 1 night in May 2024
Response from GM on May 26, 2024
Dear Clifton, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Location near Children's Hospital. Clean, safe and quite place to stay. Large space. Absolutely loved this hotel!!
Stayed 1 night in May 2024
Response from GM on May 23, 2024
Dear Kathryn, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Meghan Mongelluzzo, GM

8/10 Good

Dawn

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in May 2024
Response from GM on May 21, 2024
Dear Elizabeth, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Meghan Mongelluzzo, GM

6/10 Okay

Ajit

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Water leaked from the fridge. Not a major issue but still a nuisance.No one was available to fix the problem because it was on a weekend. Housekeeping did not bother to mop it. The property doesn’t even have complimentary 2 bottles of water anymore especially when they charge over $500 a night during college graduation weekend.
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Ajit, I apologize that your experience was mediocre due to the issues with the refrigerator in your room. I have noted them, and I thank you for all your valuable comments regarding your stay. We appreciate your business and hope to serve you on a return trip better. Sincerely, Meghan Mongelluzzo, GM

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

cheryl Kinsler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool area, plenty of towels, air and water temps excellent! And staff friendly and helpful!
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Dear cheryl Kinsler, Thank you for sharing your review and recommendation. We're pleased to hear that our friendly staff and pool area made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Meghan Mongelluzzo, GM

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our expectations for a clean comfortable hotel. The rooms were clean and the lobby and restaurant areas very nice to sit. Staff was friendly and helpful. The area outside of the hotel was worn and dirty. Signage was difficult to find outside.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Maureen, All-around cleanliness is a significant focus for the entire staff here at the Hyatt House Pittsburgh, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Meghan Mongelluzzo, GM

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sonnia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We used the sofa bed and opened found a lot of dirty even a flossing used on the floor
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Sonnia, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding housekeeping. Thank you for your time in reviewing our hotel. Best, Meghan Mongelluzzo, GM

6/10 Okay

Amisha

Travelled with family
Liked: Property conditions & facilities
We have been to this hotel several times in past 2 years. I personally feel the staff is not as friendly as before and quality of breakfast has gone so bad. It was almost inedible food.
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Amisha, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty to Hyatt House brands and hope to serve you on a return trip better. Sincerely, Meghan Mongelluzzo , GM

8/10 Good

Umesh, Clinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, with good hospitality services. Nothing really jumps out as over the top, but meets expectations. Free parking is wonderful. I would have preferred to see more snacks for sale at the counter - especially healthy snacks, because there are no other places to get food late in the night at walking distance.
Stayed 1 night in Apr 2024
Response from GM on May 5, 2024
Dear Umesh, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback about the snack options is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Meghan Mongelluzzo , GM

10/10 Excellent

Ade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and modern. We liked the fact that there was a full kitchen and we had extra room in the living area.
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Ade, Thank you for your kind comments. I am thrilled that you liked our fully equipped rooms and clean, modern accommodation. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on May 5, 2024
Dear Rogerio, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Meghan Mongelluzzo, GM

10/10 Excellent

laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like having to pay for parking.
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear laurie, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. Thank you for sharing the excellent rating of your experience, and please visit us again. Sincerely, Meghan Mongelluzzo, GM

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, large rooms with pull out sofas and mini fridge and kitchenette. Lovely staff. Nice rooms, completely quiet. The breakfast is not amazing, but it's an easy walk to lots of cafes.
Stayed 2 nights in Apr 2024
Response from GM on Apr 28, 2024
Dear Vicky, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Meghan Mongelluzzo , GM

4/10 Poor

Johnny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was very nice, the staff was very professional and nice. However, our hotel room smelled of cigarette smoke. I called the front desk to switch rooms and they had no rooms left. There was no attempt to accommodate us. Just a "have a good night." We had our 2 year old with us and I did not find it to be a great experience because of that.
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Dear Johnny, I regret that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management, I apologize. Sincerely, Meghan Mongelluzzo, GM

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Ermine, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the friendliness of staff. Had a great stay, thank you!
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear Ermine, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Meghan Mongelluzzo, GM

8/10 Good

Daniela, Acton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely room, and a good breakfast. The rooms were great, comfortable and clean. Would definitely return.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Abby, We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service, clean accommodations, and convenient breakfast. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Natina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Natina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Meghan Mongelluzzo, GM

10/10 Excellent

Jing

Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Jing, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice,staff was excellent
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Tim, Our staff really is filled with kind, friendly people who do a fantastic job. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Meghan Mongelluzzo, GM

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and helpful. Room was clean and the breakfast was a nice variety.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear James, It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Meghan Mongelluzzo, GM

10/10 Excellent

jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and facilities and staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear jie, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Meghan Mongelluzzo, GM

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Dear David, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Charissa, Mc Lean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

John E

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management staff was unresponsive
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear John E, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Meghan Mongelluzzo, GM

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

qing, Gaithersburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean room, very comfortable bed and pillows, friendly staff, good breakfast
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear qing, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Meghan Mongelluzzo, GM

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service
Nice place to stay. Nice neighborhood easily walkable.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Philip, We're happy to hear from you! It's great to know that you enjoyed your stay thanks to our comfy accommodations and excellent location. Please plan to visit us again the next time you travel to the area. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Mary

Business traveller
Liked: Amenities
Large rooms with nice kitchen area.
Stayed 2 nights in Mar 2024
Response from GM on Mar 23, 2024
Dear Mary, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was simple and quick and the staff was super helpful! Highly recommend!
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Gina, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Meghan Mongelluzzo, GM

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite nice, had a small ktchenette that was really convenient for heating up food and the bathroom facilities were lovely. The shower stall was terrific! I appreciated and enjoyed the complimentary breakfast buffet. The television set up was quite clever with its ability to rotate between the bedroom and the "lounge?" part of the room with coucn and movable cushioned footrests. That was a very effecient useage of room space I thought! Just a few suggestions: The second elevator did not seem to be working and it was a bit of a wait each time to get upstairs and down from my room on the 4th floor. As I ate breakfast each morning, I wondered about the outside windows looking over Baum Blvd that seemed to be really dirty. That didn't seem to fit in with the overall tidiness of the hotel interior. Overall, I really enjoyed myself at your hotel!
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear David, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit. Best, Meghan Mongelluzzo GM

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay
Stayed 3 nights in Dec 2023
Response from GM on Mar 17, 2024
Dear William, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Meghan Mongelluzzo GM

8/10 Good

PEILIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay for parking is not friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear PEILIN, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Meghan Mongelluzzo, GM

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around experience of the Hyatt House. Nice rooms, friendly staff and beautiful spacious lobby, including a dining area for breakfast, complimentary coffee and tea, and a bar.
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Sonya, We are absolutely thrilled to hear about your wonderful experience and cannot thank you enough for your kind words of support! It means the world to us that we were able to provide you with a truly satisfying stay. We sincerely appreciate your choosing to stay with us and cannot wait to welcome you back for another top-notch experience in the near future. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Madyson

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from GM on Mar 13, 2024
Dear Madyson, We are thrilled you enjoyed your stay! Thank you for the great review, and please visit us again. Best, Meghan Mongelluzzo, GM

8/10 Good

Althea

Stayed 3 nights in Mar 2024

10/10 Excellent

LaVerne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
nice stay
Stayed 3 nights in Feb 2024
Response from GM on Mar 11, 2024
Dear LaVerne, We can't wait to welcome you back in the future and create even more memorable experiences together! Thank you for your positive feedback and we look forward to seeing you soon. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Valsan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on Mar 13, 2024
Dear Donald, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice. Clean and equipped with everything we needed. Breakfast was very nice, great selection.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Tina, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable and our breakfast plentiful. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Meghan Mongelluzzo, GM

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Amenities
My daughter and I are loving our stay. Lovely, clean place with really friendly employees and guests.
Stayed 2 nights in Mar 2024
Response from GM on Mar 3, 2024
Dear Rebecca, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Meghan Mongelluzzo GM

10/10 Excellent

Susan, Hollidaysburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. We had to wait about 10 minutes for the front desk person to show up to check us in.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Susan, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. We also appreciate you offering areas of improvement as well. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Meghan Mongelluzzo, GM