- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
I booked a room got to the hotel with my two kids to be told that the room I booked was unavailable. I went back and fourth with the concierge about them advertising a room that wasn’t available. He said that he would upgrade me to a suite.... well let me tell you what there idea of a suite is. First off it was a studio suite with a pull out sofa they tried to make look like it was a bed. My 3 year old old kept on complaining about his back hurting and it was the springs in the cheap pull out. It was a mess I called for a manager and it took him 2 HOURS to come to my room. I had a 1year and my 3 year old who just wanted to sleep. He finally came to my room and explained they had a 2 bedroom room available. Hmmm oh really that fast at 11pm. I was definitely racially profiled. I WILL NEVER RETURN HERE EVER AGAIN