Crowne Plaza Orlando Universal, an IHG Hotel

Photo gallery for Crowne Plaza Orlando Universal, an IHG Hotel

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, pillowtop beds, in-room safe, desk

Overview of Crowne Plaza Orlando Universal, an IHG Hotel

Crowne Plaza Orlando Universal, an IHG Hotel

4.0 star property

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
7800 Universal Boulevard, Orlando, FL, 32819

Explore the area

  • Popular LocationDisney Springs®18 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)23 min drive
  • Popular LocationWalt Disney World®35 min drive
  • Popular LocationMagic Kingdom® Park35 min drive

Choose dates to view prices

About this area

Orlando

Crowne Plaza Orlando Universal, an IHG Hotel is located in Florida Center, a neighborhood in Orlando, and is in the entertainment district and near theme parks. Pointe Orlando and Orlando International Premium Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Universal’s Islands of Adventure and Universal CityWalk. Check out an event or a game at Amway Center, and consider making time for Walt Disney World®, a top attraction not to be missed. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as skydiving. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • The Wheel at ICON Park™ - 14 min walk
  • Universal’s Volcano Bay - 4 min drive
  • Disney Springs® - 18 min drive
  • Walt Disney World® - 35 min drive
  • Magic Kingdom® Park - 35 min drive

Getting around

  • Orlando Station - 14 min drive
  • Orlando Intl. Airport (MCO) - 23 min drive

Restaurants

  • Wawa - 5 min walk
  • Cooper's Hawk - 6 min walk
  • McDonald's - 9 min walk
  • BJ's - 9 min walk
  • Japan Food Aki Restaurant - 9 min walk

About this property

Crowne Plaza Orlando Universal, an IHG Hotel

4-star Orlando hotel in Florida Center, near Pointe Orlando
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite.
Crowne Plaza Orlando Universal, an IHG Hotel offers 400 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Uncovered self parking on site (USD 21.00 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Theme park shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 21 for adults and USD 12 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Elements Bar and Grille
  • Aqua Pool Bar

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property accepts cash payment only upon check-out.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21 for adults and USD 12 for children (approximately)
  • Uncovered self parking fee: USD 21.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Orlando
Crowne Plaza Orlando Universal
Crowne Plaza Universal
Crowne Plaza Universal Hotel
Crowne Plaza Universal Hotel Orlando
Crowne Plaza Universal Orlando
Orlando Crowne Plaza
Orlando Crowne Plaza Universal
Universal Crowne Plaza
Universal Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Orlando Universal Hotel Orlando
Crowne Plaza Orlando Universal Hotel

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 493 out of 989 reviews
5 - Excellent 50%
Rating 4 - Good. 255 out of 989 reviews
4 - Good 26%
Rating 3 - Okay. 125 out of 989 reviews
3 - Okay 13%
Rating 2 - Poor. 69 out of 989 reviews
2 - Poor 7%
Rating 1 - Terrible. 47 out of 989 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness

3/5 Okay

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We loved the pool area and surrounding Staff was good -but we didn't get our room cleaned that seemed weird to us garbage piling up in our rooms and towels everywhere in hallways
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean , good location near to parks and restaurants.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. Alot to do in the surrounding area.
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
property well maintained and clean and safe
Stayed 2 nights in Jun 2022

2/5 Poor

Travelled with partner
Disliked: Property conditions & facilities
Extremely disappointed in this property! It doesn’t look anything like the online pictures. It looks like they are in the process of redoing common areas but the rooms are run down and dingy. The chair and carpet in our room were full of stains and just looked worn. The staff however that we encountered were friendly and willing to help when they could.
Stayed 3 nights in Jun 2022

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, especially bath. All services stop at 10
Stayed 1 night in May 2022

4/5 Good

Liked: Staff & service, amenities
Well, apparently there a flood a few days before i checked in. So, the air conditioning wasn't working properly. My room phone didn't work and neither did the tv. I was told about the ac issue but never the phone or television issue. I wasn't offered an explanation or a discount 🤔
Stayed 2 nights in May 2022

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No a/c in hallways, a/c broke in our room and had to switch rooms, poor room conditions-very rundown, poor cleaning. Would not recommend staying here - pictures and entryway are deceiving to the remaining parts of the hotel.
Stayed 4 nights in May 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness
A pipe had burst at the hotel during our stay which affected the availability of amenities and service, as the staff was unavailable for typical laundry services, room service, etc.
Stayed 4 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2022