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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

Photo gallery for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

View from property
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
7 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

5.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Kawasan Pariwisata Lot N2, Nusa Dua, Bali, 80363

Explore the area

  • Popular LocationNusa Dua Beach13 min walk
  • Popular LocationTanjung Benoa Beach3 min drive
  • Popular LocationGeger Beach5 min drive
  • AirportDenpasar (DPS-Ngurah Rai Intl.)24 min drive

Room options

About this area

Nusa Dua

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified is located in BTDC, a neighborhood in Nusa Dua, and is in the entertainment district and on the beach. Bali National Golf Club and Benoa Harbour are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Waterbom Bali and Splash Waterpark Bali. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and horse riding.
Visit our Nusa Dua travel guideOpens in a new window
Map

What's nearby

  • Nusa Dua Beach - 13 min walk
  • Tanjung Benoa Beach - 3 min drive
  • Geger Beach - 5 min drive
  • Tanjung Benoa - 8 min drive
  • Benoa Harbour - 11 min drive

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 24 min drive

Restaurants

  • Bangle bali - 6 min walk
  • Uno - 8 min walk
  • The royal kitchen - 8 min walk
  • The paon - 8 min walk
  • Ocean - 8 min walk

About this property

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

5-star luxury hotel located in BTDC
Take advantage of a roundtrip airport shuttle, a beach bar, and a poolside bar at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Indulge in a detox wrap, a Thai massage, and a body scrub at Lagoon Spa, the onsite spa. Enjoy international cuisine, a poolside location, and garden views at the two onsite restaurants. Aerobics classes are offered at the 24-hour gym; the property also has a rooftop terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • 7 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • Limo/town car service, an area shuttle, and a gift shop
  • Guest reviews speak well of the dining options, breakfast, and helpful staff
Room features
All 287 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Rainfall showers, free toiletries, and hair dryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle up to 1.6 km
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: IDR 332000 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Banyubiru Restaurant
  • Arwana Restaurant
  • Cornerstone Deli
  • Kulkul Bar
  • De Bale Lounge & Bar

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (7772 square feet)
  • Meeting rooms - 9

Outdoors

  • BBQ grill(s)
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Transfer shower
  • Wheelchair-accessible bathroom vanity

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch Smart TV
  • Digital channels
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Children's slippers
  • Connecting rooms available
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Nusa Dua
Nusa Dua
BTDC
BTDC
Guest rating 4.5+
Guest rating 4.5+
Hotel
Hotel
Family-friendly
Family-friendly
5 star
5 star
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Renovations and closures

The property will be renovating from November 19 2022 to June 5 2023 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Select guestrooms
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 880000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: IDR 332000 per person (approximately)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 880000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Laguna Luxury Collection Bali
Laguna Luxury Collection Resort Bali
Laguna Luxury Collection Resort Nusa Dua Bali
The Laguna a Luxury Collection Resort Spa Nusa Dua Bali

Frequently asked questions

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified have a pool?

Yes, this property has 7 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified on Dec 9, 2022 start from CA $269.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?

Check-in is from 3:00 PM - midnight.

What time is check-out at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?

Check-out is at noon.

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified located?

Located in BTDC, this beachfront hotel is in the entertainment district and within a 5-minute walk of Bukit Peninsula and BIMC Hospital Nusa Dua. Bali Collection Shopping Centre and Bali Nusa Dua Convention Centre are also within 10 minutes.

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified Reviews

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified Reviews

Overall score and ratings

9.2

Wonderful

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 10 - Excellent. 674 out of 1000 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 262 out of 1000 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 40 out of 1000 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 18 out of 1000 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 6 out of 1000 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Jocelyn
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely vacation at the resort! Staff could not have been nicer and more willing to make our vacation perfect
Stayed 3 nights in Sep 2022

10/10 Excellent

Giorgio, lexington
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was flawless, eventhough i flew in in the middle of the night, a nice cold fruit juice, grest room upgrade, after 30 hours of flight the treat was greatly appreciated! The brrakfast buffet was really amazing with more than 6 stations, a part from the udusl there was a fruit jiuce station, asian fusion, etc. All served with immense kindness, i was told typical of Bali.
Stayed 1 night in Sep 2022

10/10 Excellent

Stelios
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exceeded our expectations in all departments. The food and service was outstanding. The landscaping, gardens and pools are meticulously maintained creating an idyllic backdrop to a Balinese holiday
Stayed 7 nights in Sep 2022

10/10 Excellent

Aliena
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Mike
Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Dream place, can’t fault it
Stayed 3 nights in Jul 2022

10/10 Excellent

Kerry
Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highlights of The Laguna * wonderful, helpful, friendly staff, most are long term employees * Breakfast buffet was massive with so much variety * Lagoon studio, pool access room, large spacious and renovated beautifully, book early only 8 of these room types * Epicurean discovery, (cooking class) going to seafood markets and then cooking 3 meals with their exp