North Keystone Vacation Packages

Front desk agent didn’t answer phone for over an hour. Then I waited 30 minutes for him to come to the desk and mentioned it. He yelled at me and called me a liar. Then refused to honor my booking

Gill at front desk super rude & personally insulting.

For 1. I did not like the fact that only 1 elavator was in service the first night and then both elevators went down the second morning. I went to check out after the first night because of the elevators and the terrible breakfast that was served and the manager said ok it was booked through Expedia so have a good day. That seemed weird why would a manager feel that way if a customer is leaving early he didn't even ask any questions why so I went outside and looked up your policy and seen I can't cancel the rest of my nights so I had to go back to the front counter and ask for my room keys back and the manager was like yep you can't cancel!!!what room was it again I found that was not helpful at all and he should have atlest asked if I was sure since he was obviously aware. The room was not up to par with my usual stays with Hyatt Hotels.

Staff were extremely helpful.