Nong Mae Kai Vacation Packages

Employees were very nice and professional. We definitely enjoyed Alberto

Spotless rooms and beautiful hotel and otherwise amazing , but my reviews are a little different because this hotel was chosen for how they could also manage my celiac disease safely. They managed , but poorly in the options and flavor of the safe selection. They really over exaggerated their abilities and underperformed with the gluten free. It required many difficult conversations, repeatedly explaining over and over to each staff and felt I was always complaining and I felt badly for it . I felt they didn't really understand how hard gluten free is or their was constant misunderstanding between them and staff and kitchen etc. I never relaxed because I was constantly stressed about food. It was hit and miss with the fixes they tried . They kept wanting me to help them correct the problems so they are trying. I hope its better for the next celiac who travels there because otherwise its amazibg and a beautiful location. .

Clean rooms, excellent customer service and staff

That staff was very attentive and friendly.

The hotel is very beautiful, nice and long pools Foods are good Only problem is the old bathroom, ours had leaking water from ceiling in the bathroom which caused an injury to our son due to wet floor which they didn’t fix the issue when we reported it!!! We ended up with an emergency doctor for my son and loosing 2 days of our vacation due to his injury and stressful situation! They did not do anything in the hotel as a customer satisfaction compensation, just brought a doctor and after a day fixed the water problem.