Being an experienced traveler and NOT a moron, I understood that Hawthorn House was a host-less hotel. I was told I would receive check in instructions via email. I never did. Nor did they respond to MY email...or the multiple phone calls and texts I sent them when, upon arriving tired from a cross country flight, I was still given no information about which room was mine. We found rooms with keys in the door--I just picked one that matched what I knew I'd paid for. It was clean, but had no toilet paper. I walked to the grocery store and bought my own. Later in the day, a very nice attentive housekeeper came by and gave me towels and toilet paper. I stayed there 6 days. Never saw her again. Took out my own trash & recycling. I don't blame HER. God knows what they actually have her scheduled to do. All that being said, my room (room 8) was very comfortable. The location of Hawthorn House is excellent. It's ok. Just don't expect to feel welcomed or communicated with in even the most basic way.