- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located right in Copley Square and you can walk to the Prudential and shops at Copley via enclosed above ground walkways or get to the T only a block away. At checkin, my Expedia booking showed as “cancelled” even though I had my confirmation. When the hotel desk personnel checked the confirmation number, she found that Expedia had made an error and, without missing a beat, she smiled and immediately put us on the top 36th floor with a panoramic view of the City! Talk about accommodating guests! The hotel room has a “fake” dresser where one side opens to mini fridge and other side opens to the coffee maker with Starbucks coffees, and only the middle section had bureau drawers. This is important to know because I didn’t realize at first and was not happy thinking there was no fridge or coffee maker until I asked. Our room had his/her robes but that may have been only in the upgrade room we got. This hotel is expensive but we loved our stay and the wonderful location and amenities.