Montellano Vacation Packages

The place was a little too old and needs some improvement in the rooms, tv not working, sone of the power outlets do not work, the light and ac work with the key card. Not hot water in some rooms, staff super nice and friendly. There was no paper toilet in the rooms, towels very limited. The pool was fine, food excellent.

The resort was beautiful. Beach was great , pool small but also nice. The food wasn’t great.

Great location , aging but verynice facilities , super clean , great staff. Right on the ocean with 2 separate beaches - 1 allows Kids 1 for adults only . Nice beaches with rugged rocks between them. At the Select side Ricardo Mercedes is the guy to help you !! Food was inclusive and ok but not great. The staff was the best part and lots of security everywhere!!

Same quality as always.

The place was ok. The food was good, the room was so so, hard bed & lumpy pillows. The property was kept up but people just leave their trash everywhere. The everyday staff, bartender Jose at the dessert bar was amazing, housekeepers, waitstaff, were all superb. Always smiling and friendly. There is a lot of selling going on. There are timeshares for sale. We were asked several times to take a tour and we declined. There are people waiting in front of the CASABLANCA buffet waiting to sell you things. It’s constant. There is always someone asking to show you something. Within an hour of getting to our rooms, we had 2, we were approached by 2 spa appointment seekers and we booked 3 massages, in front of our rooms and paid cash. That night one in our party fell and hurt their toe. I went to the spa the next morning to cancel and was told that I couldn't get a refund. That the money left the property and that I could either book the massages at a later day of the week, get a credit for 320$ of product or get a certificate to use whenever I returned. I wanted a refund and was told for 3 consecutive days that I couldn’t get one. There is nothing anywhere that states cash cannot be refunded. We booked this on Saturday, canceled on Sunday and was told on Wednesday after days of insisting only a refund was acceptable, to return Friday for the refund. It was like the money was being kept hostage and in the end I only got it back in my hands at 11am while checking out on Saturday. 👎